Full Stack Technical Lead

2 weeks ago

Philadelphia, United States Capgemini America, Inc. Full time

Job Title: Full Stack Technical Lead - Contact Center Solutions (AWS)

We are seeking an experienced Full Stack Technical Lead to join our dynamic team specializing in contact center solutions, including agent assist technologies. The ideal candidate will have strong technical expertise in full-stack development, leadership abilities, and extensive experience with AWS services. You will be responsible for driving the technical direction of our projects, mentoring team members, and ensuring the delivery of high-quality, scalable software solutions tailored for contact center operations.

Key Responsibilities:

  • Technical Leadership: Lead the design and implementation of complex web applications and contact center solutions, ensuring best practices in software development, architecture, and performance optimization.
  • AWS Expertise: Leverage AWS services (e.g., EC2, S3, Lambda, RDS, DynamoDB, Connect) to build scalable, secure, and resilient applications that enhance customer experience in contact centers.
  • Full Stack Development: Develop and maintain front-end and back-end components using modern frameworks and languages (e.g., Angular.js, Node.js, React, Python, Java, etc.) that support contact center functionalities like call routing, analytics, customer interaction management, and agent assist features.
  • Agent Assist Solutions: Design and implement AI-driven agent assist tools that empower contact center agents with real-time information, suggestions, and workflow automation to improve customer interactions.
  • Team Collaboration: Collaborate with cross-functional teams, including product management, design, and QA, to define project requirements and deliverables specifically tailored to contact center operations.
  • Mentorship: Provide guidance and mentorship to junior developers, fostering a culture of continuous learning and improvement within the team, especially regarding contact center technologies and integrations.
  • Code Reviews: Conduct code reviews and ensure adherence to coding standards and best practices, particularly in the context of building contact center applications.
  • DevOps Practices: Implement and promote CI/CD practices, automated testing, and monitoring using tools like AWS CodePipeline, Jenkins, Docker, and Kubernetes to streamline contact center deployment processes.
  • Problem Solving: Identify and resolve technical challenges and roadblocks during the software development lifecycle, particularly those related to customer interactions and service delivery.
  • Documentation: Maintain comprehensive documentation of system architecture, processes, and code, ensuring knowledge sharing within the team and across the organization.

Qualifications:

  • Education: Bachelor s degree in Computer Science, Engineering, or a related field; Master s degree is a plus.

Experience:

  • 5+ years of experience in full stack development.
  • 2+ years in a technical lead role or similar leadership position.
  • Extensive experience with AWS services and architecture, particularly in contact center solutions.

Technical Skills:

  • Proficiency in front-end technologies (HTML, CSS, JavaScript, Angular.js, React, etc.).
  • Strong back-end development experience (Node.js, Java, Python, etc.).
  • Knowledge of databases (SQL and NoSQL) and RESTful APIs.
  • Familiarity with CI/CD tools and practices.
  • Experience with contact center technologies (e.g., Amazon Connect, Kore.ai, Twilio, etc.) is highly desirable.

Soft Skills:

  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, agile environment.

Preferred Qualifications:

  • AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer).
  • Experience with microservices architecture and cloud-native applications.
  • Understanding of security best practices in cloud environments.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

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Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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