Product Manager
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Adobe.com is one of the most heavily trafficked corporate websites in the world, the front door for most of our customers, and a primary revenue generator. The product management team focuses on making adobe.com an extraordinary experience for all site visitors - from consumers to enterprise customers and partners across the entire journey.
We are seeking a Product Manager/Product Owner to build and improve site-wide capabilities, spanning internal and external digital technologies, data, and integration platforms. You'll help drive new capabilities across our platform ecosystem - including our Personalization Platform, which is increasingly powered by conversational AI and LLM-based experiences. You will interface regularly with internal business stakeholders, other product managers, program managers, engineering, web production, experience design teams, and 3rd-party vendors. This is an exciting role where you'll drive and deliver highly valuable, visible results that significantly impact many of our customers and prospects.
Responsibilities:
- Lead the evolution of Adobe.com platform capabilities, developing them as critical infrastructure for the company's consumer and enterprise solutions
- Use data, customer and competitive insights, and industry standards to identify opportunities for new capabilities and compelling experiences - including chat and conversational AI touchpoints
- Assess new market opportunities and strategic areas of growth within our audience
- Collaborate with internal and external partners to drive a wide range of research (E2E reviews, audits, user testing, A/B testing, analytics deep dives)
- Create business cases outlining projected impact for each initiative to prioritize the roadmap
- Work with Experience Designers on customer journeys, UX flows, and page designs
- Translate requirements into feature specs/user stories with clear acceptance criteria for engineering
- Define goals, set priorities, and drive a backlog of features adapted to your markets
- Actively manage ambiguity and change within the product backlog
- Assess and report on results of initiatives vs. expected impact
- Align key partners on vision, roadmap, and prioritization of platform capabilities
- Present convincingly to executives, partners, and users/customers
- Make tough trade-off decisions to maximize impact
- 3-5+ years of product management/product owner experience, ideally spanning web/mobile platforms; experience with personalization, segmentation, or conversational/chat-based products a strong plus
- Working knowledge of GenAI/LLM-powered product patterns (chat interfaces, conversational flows, retrieval-grounded responses) - enough to scope requirements and partner effectively with engineering, even without a deep technical background
- Experience working cross-functionally with design and engineering teams - user stories, UX flows, customer journeys
- Strong day-to-day execution: backlog grooming, writing tickets, setting up test cases
- Highly analytical; relentless focus on using data (A/B testing, E2E reviews, audits) to drive measurable outcomes
- 5+ years of experience as a Product Owner or Product Manager in a technology-focused organization
- Proven experience conceptualizing, defining, building, and releasing products on a web/mobile ecosystem, with solid understanding of web technologies
- Familiarity with how GenAI/LLM and chat-based solutions fit into a broader product - you don't need to write the models, but you should be comfortable defining requirements, evaluating trade-offs, and asking the right technical questions
- Experience leading Agile-based development teams
- Articulate in defining product requirements, functional specs, and user stories
- Excellent verbal/written communication, collaboration, analytical, and presentation skills to influence stakeholders and partners
- Able to set goals and contribute to strategic initiatives for a team
- Ability to build positive relationships across functions within a large organization
- Passion for learning about industry and technology trends, especially in AI/ML and personalization
- Nice to have: exposure to Adobe Experience Platform or similar tools (AEM, Target, Audience Manager, CDPs, testing/targeting/analytics platforms)
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, bou
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