Admissions Specialist

MINIMUM QUALIFICATIONS

(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required):

• High School diploma or equivalent required
• Minimum of 6 months related experience required
• Data entry speed of 25-40 keystrokes per minute required
• Basic computer skills and proficiency in Microsoft Excel and Access
• Intermediate computer skills and proficiency in Microsoft Word and Outlook

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

• Commitment to DaVita s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
• Ability and willingness to learn required programs
• Organized multi-tasker with excellent time management and prioritization skills
• Ability and desire to provide excellent customer service and build rapport with clients and teammates associated with the program
• Excellent customer relationship and inter-company network building skills
• Superb customer-centered communication including professional, courteous, prompt phone, e-mail, scheduling and fax responses.
• Ability to empathize with patients, patient s family members, care-givers, customers, and teammates under stressful circumstances and remain focused on business goal
• Attention to accuracy of details and relentless follow-through
• Ability to proactively use knowledge gained to improve processes and help refine procedures
• Receptive to constructive feedback and development