ERP Support Analyst/ Coordinator

2 weeks ago

Eugene, United States Resource 1 Full time

Resource 1 is in need of an ERP Support Analyst/ Coordinator for a full-time/permanent position with our client in Eugene, OR. This position is 100% onsite so candidates must be local to the area or willing to relocate to be onsite from day 1 (client will pay relocation assistance if needed). The Support Analyst will take ownership of critical IT operations, such as month-end and year-end closings. During these closing periods, will be expected to work late hours and have on-call availability until midnight. The role involves troubleshooting complex processes, managing key operational tasks, ad-hoc SQL queries, and working closely with other departments such as Payroll and Accounting to ensure smooth execution of operations.

Responsibilities:

  • Oversee all scheduled tasks, identify issues, and troubleshoot errors in a timely manner.
  • Monitor and ensure the proper functioning of CData processes, troubleshoot errors, and resolve issues.
  • Monitor and address operational support tickets, ensuring quick resolutions.
  • Oversee and manage the operation, maintenance, and troubleshooting of document management software to ensure seamless workflow processes.
  • Supervise the Night Operations role and its responsibilities, including maintaining clear, updated documentation and checklists for night operations processes.
  • Coordinate the monthly commission schedule with Payroll and update the NightOps database accordingly.
  • Oversee Physical Month-End/Parts End of Month activities and A/R Month-End processes.
  • Manage Sales, Rental, and CSA Commissions processing both mid-month and at the end of the month. Verify commission data is accurate and ensure it is delivered on time.
  • Send monthly suggested orders to vendors.
  • Prepare and backup depreciation files.
  • Upload payroll hours and run end of month labor updates.
  • Lead efforts during physical year-end closing, prepare backups, and assist with mid-year/year-end meetings, including compilation of information packets for management team and auditors.
  • Assist with data manipulation and conversions to ensure integration with current systems.
  • Prepare and export requested data quarterly as requested.
  • Continuous improvement of existing processes (i.e., automate what can be automated, streamline processes for simplicity and reduction of errors, etc.).

Qualifications:

  • Ability to troubleshoot complex issues, reverse engineer processes, and manage batch/script files.
  • Advanced skills in Excel, MS Query, and Access for data manipulation and reporting.
  • Strong experience with SQL queries for data analysis and troubleshooting.
  • Familiarity with creating and editing documents in Acrobat and Word.
  • Experience with managing, troubleshooting, and optimizing document management software and workflow processes.
  • Experience with Cypress, CData Arc, and/or Attunity.
  • Experience handling large datasets, converting data formats, and preparing data for use by developers.
  • Experience supporting applications running in a legacy environment (e.g., iSeries, Mainframe, Tandem, HP Non-Stop TACL, PERUSE, SPOOLCOM, ENFORM, and/or SCF).
  • Understanding of, or direct experience with, core business functions such as Accounts Receivable, Accounts Payable, Cash Receipts, Sales, Purchasing, and General Ledger.
  • Understanding of Microsoft Teams and ADO (ActiveX Data Objects) for collaboration and operations management.
  • Experience in Delphi/Pascal is a plus but not mandatory.

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