VDI Architect

VDI Architect HYBRID - SC, USA

Responsibilities :
* Providing level-2 and level-3 technical support for Citrix / XenApps server environment
* Monitoring of VDI platform with various client tools Netscaler, ControlUP)
* Support will include:
* VDI End-User Sessions
* VDI Stack
* Level-2 management and technical support
* Ensuring virtual sessions are working as intended
* Handling IT- VDI related requests or inquiries received by client helpdesk
* Ensuring all Citrix platform server systems under management have updated software patches
* XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
* Ensure high levels of client satisfaction for the products/solutions which are supported
* Addresses all technical questions around VDI and Citrix
* Participate in client meetings to update team members
* Ability to be the technical Subject Matter Expert within the domain
Qualifications Skills, Experience & Qualifications :
* Advanced system testing tool knowledge & experience
* Strong technical experience with the following technologies: * Citrix Xen Desktop
* Citrix Xen Server
* VMware (vSphere)
* Ability to work well within a team environment
* Experience with Workflow analysis
* Technical collaboration for client problem solving
* Ability to apply best practices to ensure maximum amount of production
* Ability to provide one-on-one training to teammates

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Effective communication skills (written and oral).
Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering
Team member training.
Citrix Administration Certification
Adaptable, flexible, and self-motivated with strong technical and problem solving skills.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Ability to effectively communicate with large or small groups of people through written or spoken communication
Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.
Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.
Develop update processes and work with team members to maintain currency in the VDI environment;
Technical expertise a must.

REQUIRED EDUCATION:
A bachelors of computer science degree or a related field, plus five years or more professional experience supporting a large scale enterprise Windows environment and experience in Citrix VDI.