Service Desk Lead with Security Clearance
2 days ago
Service Desk Lead Quantico, VA Overview:The MCRC Enterprise Service Desk (ESD) is the primary IT support arm for the MCRC G-6, providing Tier-1 customer service to the nationwide recruiting force from MCRC HQ in Quantico, VA. Clearance: Must be clearable to SECRETCertifications (choose one): CompTIA Security+, CND, GFACT, or GSEC Required Experience-5 + years of experience leading Tier-1 IT support operations and act as the first point of contact for IT issues via Remedy, phone, email, chat, and walk-ins.-Provide account, mobile device, laptop, VoIP, and conferencing system support.-Support MCRISS Legacy and Next systems, including PII/PHI-related tickets.-Operate and maintain BMC Remedy ITSM modules (Incident, Change, Asset, Service Request, etc.).-Escalate issues to Tier-2/3, MCCOG, or MCRISS Program Office.-Manage imaging, deployment, and tracking of government laptops and assist with inventory/CMR reviews.-Maintain SOPs, process improvements, and provide Remedy training as required.Coverage: Normal support: Mon–Fri, 0600–2200 ET.On-call: 24x7x365 with 60–120 min response times depending on hours. Qualifications:Experience in enterprise Tier-1 IT support and service desk leadership.Familiarity with BMC Remedy ITSM.Strong troubleshooting, communication, and customer service skills.Meet DoD 8570 requirements (Security+, CND, GFACT, or GSEC).
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Quantico, United States Clearance Jobs Full timeHelp Desk Analyst Tier ITransform technology into opportunity as a Help Desk Analyst Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. Our work depends on Help Desk Analyst Tier I joining our IT...
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Service Desk Lead/ESD Lead
2 days ago
Quantico, VA, United States Business Technology Integrators Full timeBusiness Technology Integrators (BTI), A Service -Disable Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a Service Desk Lead/ESD Lead in support of Marine Corps Recruiting Command (MCRC) headquarters in Quantico VA. Position Overview The Service Desk Lead (Enterprise...
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Service Desk Lead/ESD Lead
1 week ago
Quantico, VA, United States Business Technology Integrators Full timeBusiness Technology Integrators (BTI), A Service -Disable Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a Service Desk Lead/ESD Lead in support of Marine Corps Recruiting Command (MCRC) headquarters in Quantico VA. Position Overview The Service Desk Lead (Enterprise...
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Service Desk Lead
2 weeks ago
Quantico, VA, United States CSV-TAUREAN Full timeLocation: Quantico, VA Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: Supervise Tier 1/2 technicians and oversee incident/ticket escalation. Ensure ≥85% Tier 1 resolution and SLA adherence. Maintain knowledge base and...
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Service Desk Lead
15 minutes ago
Quantico, VA, United States CSV-TAUREAN Full timeLocation: Quantico, VA Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: Supervise Tier 1/2 technicians and oversee incident/ticket escalation. Ensure ≥85% Tier 1 resolution and SLA adherence. Maintain knowledge base and...
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Access Control/Security Specialist
5 hours ago
Quantico, United States Clearance Jobs Full timeAccess Control/Security SpecialistPacArctic, LLC, a Koniag Government Services company, is looking for a highly qualified, experienced, and self-motivated individual to perform the duties of an Access Control/Security Specialist with intimate knowledge of visitor procedures. The Specialist will support PAC and our government customer at the FBI LAB located...
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Help Desk Lead
1 week ago
Quantico, United States Abacus Technology Corporation Full timeOverview Abacus Technology is seeking a Help Desk Lead to guide a team providing technical support for the US Air Force Office of Special Investigations (AFOSI). This is a full-time position. Responsibilities Serve as the primary point of contact for end users to provide ongoing support, monitoring, and life cycle management of incident tickets.Provide...
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Quantico, VA, United States General Dynamics Information Technology Full timeType of Requisition: Pipeline Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Help Desk Support, IT End User Support, IT Service Desk Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years...
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Quantico, VA, United States General Dynamics Information Technology Full timeType of Requisition: Pipeline Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Help Desk Support, IT End User Support, IT Service Desk Certifications: None Experience: 5 + years of related experience US Citizenship...
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Quantico, VA, United States General Dynamics Information Technology Full timeType of Requisition: Pipeline Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Help Desk Support, IT End User Support, IT Service Desk Certifications: None Experience: 5 + years of related experience US Citizenship...
