Customer Service/Call Center Representative
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Encore Talent Solutions has partnered with a client in the Northeast Columbus, OH area to identify a Provider Services/Customer Services Representative on a contract opening running through June 2027 (possible extensions/option to hire).
- This role will be full onsite with normal first shift business hours (M-F 8a-5p ET)
- Pay rate will be 18.50/hr
*WHILE PRIOR EXPERIENCE WITH HEALTHCARE/MEDICAL RECORDS IS DESIRED, IT IS NOT REQUIRED. WE ARE REALLY TARGETING OVERALL CUSTOMER SERVICE CANDIDATES FOR THIS ROLE*
Customer Service Specialist
We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service. If you're detail-oriented, comfortable working with multiple systems, and thrive in a fast-paced environment, we'd love to hear from you.
What We're Looking For:
- High school diploma or equivalent required
- Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations
- Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously
- Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required)
- Excellent verbal and written communication skills with a professional, customer-first approach
- Strong attention to detail and accuracy when documenting customer interactions
- Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures
- Proven ability to handle sensitive and confidential information with discretion and professionalism
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