Hardware Support Technician
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Job Role: Hardware Support Technician
Location: Sunnyvale, CA (Onsite)
Job Summary
The Hardware Support Technician . L2 is responsible for building, imaging, configuring, and preparing Mac and Windows devices for end users. The role also supports hardware and accessories inventory management, laptop deployment and recovery, and basic hardware asset management activities.
Key Responsibilities
PC and Mac Build & Imaging
- Build, image, configure, and provision Windows PCs and Apple Mac devices.
- Install required operating systems, applications, drivers, security tools, and updates.
- Perform post-build validation to ensure devices are fully functional and deployment-ready.
- Prepare devices for new hires, replacements, refreshes, and rehires.
- Troubleshoot common imaging and provisioning issues and escalate complex problems when required.
- Follow standard build procedures and quality-control checklists.
Hardware Support
- Perform basic troubleshooting for laptops, desktops, monitors, docking stations, and peripherals.
- Test and validate devices before deployment or return to inventory.