ServiceNow UI/UX Designer
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The Office of the Chief Technology Officer (OCTO) is seeking an ServiceNow UI/UX Designer to lead the design and enhancement of user-centered digital experiences across the District of Columbia Government's ServiceNow platform. This role will collaborate with business stakeholders, developers, and end users to create intuitive, accessible, and visually engaging solutions that improve service delivery for District employees, businesses, and residents while ensuring alignment with enterprise standards, accessibility requirements, and ServiceNow best practices.
Responsibilities:
· -Design end-to-end user experiences for ServiceNow modules, portals, and Employee/Customer Workspaces, including wireframes, user flows, interactive prototypes, and high-fidelity visual designs.
· -Partner with business analysts, ServiceNow developers, and agency stakeholders to translate functional requirements into intuitive, accessible interface designs.
· -Conduct user research, usability testing, and stakeholder interviews to inform design decisions and validate solutions with real end users (District employees, businesses, and residents).
· -Build and maintain design systems, style guides, and reusable UI components consistent with ServiceNow's Now Design System and DC government branding/accessibility standards.
· -Design and configure Service Portal widgets, UI Builder pages, and Now Experience components, ensuring designs are technically feasible within platform constraints.
· -Ensure all designs meet Section 508 / WCAG 2.1 AA accessibility standards and are tested for compliance.
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