Desktop/Field Services Technician

6 days ago


Los Angeles, United States Nsight Full time

We are looking for a Desktop/Field Services Technician to provide comprehensive support for end-user computing, including software/hardware installations, upgrades, and maintenance of desktop/laptop systems and peripherals. The ideal candidate will have hands-on experience supporting desktop environments within a Windows/TCPIP infrastructure.

Key Responsibilities:

  • Configure, install, monitor, and maintain desktop software, hardware, and peripherals, including support for a mobile workforce.
  • Provide consultation and assistance to users on all aspects of end-user computing and desktop-based LAN systems software.
  • Take ownership of technical issues, ensuring end-to-end problem resolution and communication with employees.
  • Provide on-site user training as necessary.
  • Resolve and close tickets and work orders related to end-user desktops and peripherals.
  • Respond to escalated support issues from the Helpdesk.
  • Contribute as a project team member to global desktop installation and upgrade projects.
  • Diagnose and resolve issues remotely using remote tools.
  • Collaborate with other departments to troubleshoot and resolve infrastructure-related issues.
  • Document customer interactions and maintain asset records in the incident management system.
  • Perform data recovery and data migration from hard drives.
  • Support remote access, including VPN and wireless/broadband connectivity for laptops.
  • Install and configure local and network printers.


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