IT Customer Service Interface with Security Clearance
15 hours ago
The IT Customer Service Interface serves as the primary point of contact for all AFRL-W Rocket Lab customer, faculty, and staff technology support. This position is responsible for receiving and gathering the necessary information to document work orders to advance the completion of the request. Successful candidates will possess an enthusiasm and eagerness to provide a high level of customer service. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com . Submit your resume today Responsibilities * Answer phone calls to IT Helpdesk extension * Manage walk-up requests for IT Helpdesk support * Monitor incoming IT Helpdesk support request emails * Document the problem with the technical detail(s) within the Web Help Desk ticket * Gather end user information * Research, diagnose, and troubleshoot basic customer problems * Document the problem and resolution in helpdesk ticketing system * Escalate problem(s) to Tier I for troubleshooting * Utilize remote support software to provide end user support * Create training and self-guided instructional materials for employees * Establish and maintain a reputation for excellence in customer support Qualifications * A minimum of one (1) year of experience in using Microsoft Office (Word, Excel, Outlook, etc.) * Familiarity with web browsers * Help Desk Institute Support Center Analyst (HDI-SCA) certified (or must able to obtain within 90-days) * HS Diploma or equivalent * Excellent written and verbal skills * Strong problem-solving ability * DoD Interim Secret clearance or higher SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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La Canada Flintridge, United States SMS Data Products Group Full timeThe IT Customer Service Interface serves as the primary point of contact for all AFRL-W Rocket Lab customer, faculty, and staff technology support. This position is responsible for receiving and gathering the necessary information to document work orders to advance the completion of the request. Successful candidates will possess an enthusiasm and eagerness...
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La Canada Flintridge, United States Serco Full timePosition Description & Qualifications We're seeking a dynamic and experienced Project Manager to join Serco's Naval Acquisition and Sustainment Operation (NASO). A successful candidate will assume a critical role in overseeing and leading engineering and technical services to support maintenance and planning for the overhaul and repair equipment and systems...
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La Canada Flintridge, United States SPA Full timeOverview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...
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La Canada Flintridge, United States Department of the Air Force Full timeDuties The United States Space Force (USSF) in Los Angeles AFB, El Segundo, CA is searching for a Lead Data Architect to support SYD 85 (NH-1550-04, GS-14/15 Equivalent). Description: Candidate is expected to contribute to strategic planning efforts by identifying how data is processed, protected, persistent, integrated/federated with other data...
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Launch Ground
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La Canada Flintridge, United States SPA Full timeOverview Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and...
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La Canada Flintridge, United States Department of the Air Force Full timeDuties The United States Space Force (USSF) at Los Angeles AFB, CA is searching for a Deputy Chief of Staff for SYD 89 (NH-1101-03, GS-12/13 equivalent). Description: Come be a part of the United States Space Force (USSF) Space Systems Command (SSC) as a Guardian for System Delta 89 - Space Combat Power (SYD 89). The Deputy Chief of Staff serves a critical...
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La Canada Flintridge, United States Department of the Air Force Full timeDuties The United States Space Force (USSF) Space Systems Command (SSC) at Los Angeles AFB CA is searching for a Chief Engineer to support SYD 89/OW (NH-0801-04, GS-14/15 Equivalent). Description: Are you looking for a high-impact job where you are empowered to find creative solutions to tough engineering problems? SYD 89/OW is a fast-paced, empowered, and...
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La Canada Flintridge, United States Department of the Air Force Full timeDuties The United States Space Force (USSF) at Los Angeles Air Force Base, El Segundo, CA is searching for a Deputy Chief for the Kronos Family of Systems to support SYD 85/BM (NH-1101-04, GS-14/15 equivalent). Description: The Space Systems Command System Delta 85 is a unique integrated acquisition organization responsible for delivering timely and...
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Deputy System Program Director
7 days ago
La Canada Flintridge, United States Department of the Air Force Full timeDuties The United States Space Force (USSF) Space Systems Command (SSC) at Los Angeles Space Force Base is searching for 2 Deputy System Program Directors (SPD) to support SYD 88 & SYD 831 (NH-1101-04, GS-14/15 Equivalent). Description: SYD 88 - If selected, you will serve as the Deputy System Program Director (SPD) for the Protected Tactical SATCOM...
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La Canada Flintridge, United States Department of the Air Force Full timeDuties The United States Space Force (USSF) Space Systems Command (SSC) at Los Angeles Air Force Base, California is searching for an Operations Research Analyst (NH-1515-03, GS 12/13 equivalent). Description: Directly contribute to the delivery of the world's most advanced space and missile technologies in one of the most diverse areas in the country! Come...
