Change Management/Release Management Specialist

2 weeks ago

Waukegan, United States VDart, Inc. Full time

Job Title: IT Service Management (ITSM) - Change Management Specialist

  • Location: Waukegan, Illinois
  • Duration /Term: Long Term Contract
  • Open to: C2C (Corp-to-Corp) Candidates

Roles & Responsibilities:

  • Audit implemented changes to ensure compliance with established policies, with a primary focus on high- and medium-risk changes, particularly in manufacturing locations.
  • Conduct audits on proposed changes, including pre-CAB reviews and documentation assessments.
  • Lead regular investigations to identify and address unauthorized changes.
  • Perform data analysis to identify issues caused by changes and develop insights for continuous improvement.
  • Report on change metrics to client stakeholders and other business units, providing actionable information for decision-making.
  • Manage the failed change process, ensuring root cause analysis and corrective actions are taken.
  • Oversee the re-certification of standard changes on an annual basis.
  • Manage the year-end change exemption process to ensure compliance during critical periods.
  • Train the Change Management staff in formal methods for assessing the risks and impacts of proposed changes, including the creation of templates for improved evaluation.
  • Oversee the management of change-related knowledge articles as needed.
  • Facilitate the CAB process, including scheduling and managing CAB meetings.
  • Verify the completion of thorough pre-production testing for proposed changes.
  • Identify repetitive, low-risk changes and work towards standardizing them as Standard Changes.
  • Periodically analyze urgent (Emergency), expedited, and latent changes to investigate potential misuse of these categories.

Experience & Qualifications:

  • Expertise in IT Service Management (ITSM) and Change Management processes.
  • Experience with auditing and compliance within a change management framework.
  • Strong data analysis and reporting skills, with the ability to present metrics and findings to stakeholders.
  • Experience in managing CAB meetings, conducting pre-CAB reviews, and working with cross-functional teams.
  • Proven ability to train and mentor staff in change assessment and risk evaluation.
  • Strong communication and organizational skills, with attention to detail in managing processes.

Key Skills :Change Management, IT Service Management (ITSM), Auditing and Compliance, Data Analysis and Reporting, Risk and Impact Assessment, CAB Management, Process Improvement and Standardization, Knowledge Management, ITSM Change Manager/Change Management Specialist/Change and Release Manager

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.

Change Management/Release Management Specialist - IT Service Management (ITSM)

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