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Desktop Support Technician II US
1 week ago
Job Description:
Intro:
We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will have experience troubleshooting Dell laptop/desktop PCs, working with end-users to resolve issues, and providing updates to management as needed. This is a full-time position with travel required between multiple locations during the week. Please contact Erica Mokun,
Job Description:
Title: Desktop Support Technician
Location: Charles City Iowa- 50616
Job Type: Contract to Hire
Pay Rate: $25-28/hr (depending on certifications and experience)
Work Schedule: Monday to Friday, 8 AM to 5 PM (Overtime )
Job Description:
We are seeking a skilled Desktop Support Technician to join our team. The ideal candidate will have experience troubleshooting Dell laptop/desktop PCs, working with end-users to resolve issues, and providing updates to management as needed. This is a full-time position with travel required between multiple locations during the week.
Primary Responsibilities:
- Troubleshoot and repair Dell laptop/desktop PCs.
- Work with end-users to resolve technical issues.
- Provide updates to management as needed.
- Perform preventative maintenance of site equipment.
- Provide warranty support for Dell products.
- Support MDF Room operations.
- All our work comes from Service Now ticketing system. / This site supports 700 end users with 3 techs, most all users are remote
- o Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status; Break-Fix support, changing system boards, hdds,laptop LCDs etc.; Good troubleshooting skills both HW and software
Required Skills:
- Strong communication skills.
- Hardware break-fix experience.
- Installation of hardware and software.
- Field tech experience with client-facing/executive customer service.
- Strong customer service and time management skills.
- Experience with ServiceNow (SNOW).
Nice to have Certifications
- A+ Certification (Nice Have)
- Dell Certification
- Lenovo Certification
- Mac Certification (nice to have)
Experience and Education:
- Minimum of 4 years of professional experience.
- Must have field tech experience.
- Strong customer service and time management skills.
Additional Requirements:.
- Must be able to start ASAP.
Must-Haves:
- Strong communication skills.
- Hardware break-fix experience.
- Installation of hardware and software.
- Field tech experience with client-facing/executive customer service.
- Strong customer service and time management skills.
- Experience with ServiceNow (SNOW).
Requirements:
- 3-4 Years of Professional Desktop Support Experience
- Installation of software and hardware
- Salesforce Experience
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a searh or application, please contact our Employee Services Department at
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.