Waterpark Operations Manager

Overview:
Six Flags White Water is seeking a dynamic and driven leader to lead our Operations team This position is directly responsible for overseeing our Aquatics, Park Services, and Front Gate Operations.

Responsibilities:

What's In It For You?

* Full-Time position with competitive pay, bonus, and benefits plan
* Quarterly 401K match on up to 5% of your contributions
* Free passes for your family and friends
* Free admission to regional attractions and other regional theme parks

Essential Duties and Responsibilities

* Oversee all operational functions related to the safe and effective operation of Aquatics, Front Gate, and Park Services.
* Monitor and affect Guest Satisfaction by championing guest service programs and initiatives.
* Support and enforce corporate Operations and Safety policies and initiatives.
* Train and motivate teams to provide World Class Friendly, Clean, Fast, and Safe Service.
* Routinely inspect all areas for hazards and other safety-related risks.
* Communicate with Park management and Team Members on any hazards that exist or may come to exist.
* Proactively manage safety and ensure all attractions are operating safely.
* Ensure proper staffing levels are maintained through recruiting, interviewing, and retention programs.
* Development and maintenance of expense budgets and annual business plans for areas of responsibility.
* Monitor and ensure compliance with all aspects of the Aquatics training and safety programs including in-service training and ensure 100% compliance with all Ellis & Associates and Six Flags Standard Operating Procedures including regularly conducting in-service trainings.
* Recruit and hire seasonal employees to ensure proper staffing levels.
* Develop and administer departmental policies and procedures.
* Request and review bids for outside service contracts outlined within expense budgets.
* Interface with the Maintenance division to maximize safety and maximize the Guest ride experience.
* Responsible for maintaining a Total Safety culture for both Guests and Team Members.
* Maintain cleanliness throughout the Park with special attention to back areas and storage facilities.
* Track and proactively forecast staffing needs to ensure adequate staffing levels for Operations departments.
* Provide direct leadership for the seasonal leadership teams and perform periodic evaluations of their performance.
* Serve as a Park Guest Service Ambassador and work to resolve all guest concerns brought to your attention.
* Routinely review Guest Satisfaction Survey reports and follow up on positive and negative feedback.
* Monitor Team Member Voice Survey results and work with Human Resources to build on strengths and address areas of needed improvement.
* Serve as Park and Departmental Duty Manager.
* Perform all other duties as assigned.

Salary Range: starting at $59,000 (Based on experience and certifications)

Reports To: Waterpark Director
Qualifications:

Minimum Requirements

* 3+ years of progressive leadership experience in Operations, theme parks, or similar operations.
* College degree in Business, Management, and/or equivalent management experience.
* Demonstrated ability to lead teams of varying technical, educational, and generational backgrounds.
* Strong leadership and communication skills, both written and verbal.
* Experience preparing and managing budgets.
* Must possess strong organizational skills and be able to multitask under high-pressure emergencies.
* Excellent communication skills, both written and verbal.
* Must have a valid driver's license.
* Computer literacy with proficiency in Microsoft Office applications.
* Will be required to work various shifts as project and park needs dictate, including nights, weekends, and holidays.
* Must have the ability to stand, walk, crouch, bend, stoop, kneel, and lift up to forty pounds occasionally.
* Strong experience in training and presentation skills to develop large teams.
* Must be capable of bending, squatting, kneeling, and climbing heights in excess of 200 feet.