Educator/Assistant Clinical Manager

Educator/Assistant Clinical Manager at Mount Carmel Health System summary:

The Educator/Assistant Clinical Manager is responsible for providing education and consultation to patients, families, staff, and physicians while ensuring optimal patient outcomes and adherence to organizational standards. They take on leadership responsibilities in the absence of the Clinical Manager, oversee performance evaluations, and collaborate with interdisciplinary teams to enhance patient care. This role also involves developing and implementing educational programs for both staff and patients, contributing to continuous quality improvement efforts within the healthcare facility.

Employment Type:Full timeShift:Day Shift

Description:In accordance with the mission of Diley Ridge Medical Center and within the scope of the Ohio Nurse Practice Act, the Educator/Assistant Clinical Manager functions within the standards, policies, procedures and guidelines of the organization. The Educator/ Assistant Clinical Manager provides consultation and education to patients, families, staff and physicians regarding the care of patients, assumes a leadership role in issues relating to patient care and acts as a change agent to support institutional initiatives pertaining to the care of patients. Responsible for the implementation of organizational goals and objectives, ensuring optimal patient outcomes and the delivery of care within regulatory and organizational standards, policies, procedures and guidelines. In the absence of the Clinical Manager, able to function in a temporary leadership capacity.

Job Qualifications (Knowledge, Skills, and Abilities )

• Graduate from school of nursing with current licensure to practice as a Registered Nurse in the State of Ohio required.

• Bachelor’s degree required;

• Minimum of 3-5 years recent experience in area of specialization preferred.

• Self-directed with strong written and verbal communication skills.

• Demonstrates leadership and teaching experience.

• Professional certification preferred.

• Demonstrates ability to function as an interdisciplinary team member and able to manage stressful situations.

• ACLS required.

• PALS required within 1 year.

Job Relationships

Reports to:

• Chief Nursing Officer

Supports the Clinical Nurse Manager in Supervising:

• Registered Nurses
• Respiratory Therapists
• Emergency Department Paramedics
• Multi-Skilled Technician  
• Unit Coordinators
• Social Workers/Case Manager
• Case Managers

Job Responsibilities

Leadership Competencies

• Leadership Competencies are the required skills, knowledge and attributes of leaders. They are principles that guide leaders toward the performance and accountabilities expected of them every day.
  • Define and share a strategy and vision.
  • Align resources toward achievement of results.
  • Grow and sustain the Mission.
  • Identify, lead and embrace change.

Essential Responsibilities:

• Exhibits the Service Excellence Behavior Standards: 
• Role modeling excellence for all to see.  Provides for periodic rounding on patients & families, providing updates and initiating service recovery on identified issues.  For example:  demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service. 
• Holds others (Colleagues, Physicians and Volunteers) accountable for exhibiting the Service Excellence Behavior Standards.  This includes, but is not limited to, celebrating excellence in behavior and approaching anyone with courtesy and respect who is not demonstrating Service Excellence.
• Owning and resolving Service Recovery concerns.
• Managing Performance: 
• Assists the Clinical Nurse Manager with the following functions and acts as their designee when necessary.
• Provides supervision of colleagues in their respective service area, available for 24-hour accountability in addition to the Clinical Nurse Manager.
• Interviews, hires, orients, counsels and evaluates colleagues.  
• Establishes work schedules and daily assignments,
• Participates in direct patient care activities as needed within scope of practice
• Functions as a clinical resource for staff.  
• Assists in the introductory and annual colleague performance evaluation process.
• Planning: 
• Collaborates with all disciplines on the healthcare team and within the organization to provide care.
• Assists the Clinical Nurse Manager with the implementation of department and organizational goals.
• Performance Improvement & Quality Monitoring: 
• Assists the Clinical Nurse Manager with the development, monitoring & reporting of quality indicators for emergency & inpatient services focusing on optimal patient outcomes, regulatory compliance & risk management, customer service, and continuous quality and process improvements. Includes both intradepartmental and interdepartmental activities.
• Participates in performance improvement process teams. 
• Communication: 
• Develops and maintains effective working relationships with staff, other site departments, physicians & the community. 
• Provides staff education and communication at department meetings.
• Establishes and maintains strong positive communication with patients and families.
• Communicates pertinent clinical information to appropriate members of the patient care team.
•  Keeps patients and families appraised and updated.
• Clinical Practice:
• Serves as a role model in the management of patient populations through direct or indirect care within scope of practice
• Acts as a leader in monitoring, evaluating and helping to establish the standard of practice.
• Assesses the learning needs within patient care settings in order to plan, organize, coordinate and participate in development and/or teaching of programs to meet those identified needs.
• Participates in monitoring, evaluating, reporting and improving standards of care.
• Consults with the Clinical Nurse Manager and Chief Nursing Officer regarding patient and staff clinical issues and assists with recommendations.
• Acts as a resource for staff regarding critical thinking, equipment use and problem solving regarding clinical situations.
• Demonstrates leadership skills in the management of complex clinical situations.
• Develops, reviews, and revises standards of care, policies, procedures, practice guidelines and protocols of care to reflect current evidence-based practice and changing technology.
• Promotes, participates in and conducts on-going research in clinical practice.
• Delegation: 
• Accepts responsibility for the direction of co-workers and support staff in the implementation of patient care.
• Educator & Training :
• Coordinates and facilitates patient and family education.
• Coordinates, plans & implements staff education & training for all departments within the organization.
• Oversees orientation of new staff and facilitates a learning environment. 
• Assumes a leadership role in the orientation of new colleagues.
•  Promotes professional growth & clinical competence throughout organization.
•  Responsible for maintaining documentation of all competency and learning events of DRMC colleagues.
• Responsible for maintaining documentation regarding learning events pertaining to any regulatory body and present documentation when requested.
•  Ensures optimal patient care through on-going evaluation of the educational needs of the staff.
• Continuity Planning: 
• Assists with the identification of discharge needs, participates in planning and assists with completion of discharge, transfer and continuity of care forms as appropriate to ensure a coordinated hand off of patient care.
• Safe Practice:
• Verifies and implements physician and other licensed independent practitioner orders within scope of practice.
• Administers medications according to the organization’s standards, policies, procedures, and/or guidelines within scope of practice.
• Initiates appropriate emergency procedures and administers life-supporting drugs/treatments under the direction of a physician within scope of practice.
• Practices positive patient identification,
• Maintains equipment appropriate to the care environment.

• Collaboration: 
• Collaborates with physicians and other health care disciplines regarding the patient’s plan of care.
• Initiates appropriate non-physician consults (i.e. dietary, social services, chaplain, etc.) within scope of practice.
• Initiative: 
• Maintains a responsible attitude toward individual performance in accordance with approved policies & procedures.
• Assumes responsibility to facilitate improvements in patients care, colleague and physician relationships and the working climate.
• Responsible and accountable for professional development and the maintenance of licensure.
• Assists in orientation of new colleagues and supports student experience as requested.
• Accepts charge nurse responsibility  or departmental management as assigned.
• Assists in maintenance of departmental compliance with continuous regulatory readiness.
• Attends and participates in community events on behalf of Diley Ridge Medical Center.

Other Job Responsibilities:

• Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.

• Participates in and coordinates with organizational process to collect and evaluate information about hazards and safety practices that are used to identify safety management issues. Adheres to established policies and procedures, which may include wearing of personal protective equipment.
• Participates in and fosters a performance improvement approach that includes both intradepartmental and interdepartmental activities.
• Accepts other duties, responsibilities and / or special projects as assigned by the Clinical Nurse Manager or Chief Nursing Officer
• Participates in community activities sponsored by Diley Ridge Medical Center.
• Acts as a resource person for staff members in developing, completing and publishing clinical research.
• Organizes programs for Healthcare students who are participating in clinical educational experiences within Diley Ridge Medical Center.
• Maintains a working relationship with vendors/product vendors.
• Maintains effective communication utilizing the integrated information network.
• Adheres to established policies and procedures, which may include wearing of personal protective equipment.
• Uses computer systems appropriately.
• Responsible for own professional development.
• Accepts other duties, responsibilities, and/or special projects as assigned by the Clinical Nurse Manager and/or Chief Nursing Officer.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Keywords:

Healthcare Education, Clinical Management, Patient Care, Nurse Leadership, Healthcare Training, Quality Improvement, Patient Outcomes, Interdisciplinary Team, Nursing Education, Regulatory Compliance

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