Field Service Technician

2 days ago

Craig, United States DIRECTV Full time
Field Service Technician at DIRECTV summary:

As a Field Service Technician at DIRECTV, you will be responsible for installing and repairing satellite equipment at customer locations, ensuring exceptional customer service throughout the process. Your role involves working independently, educating customers about service features, and maintaining service quality while adhering to safety protocols. This position offers a competitive wage, a comprehensive benefits package, and opportunities for professional growth.

$5,000 Additional Cash Award available - Apply today to learn more

This position will home dispatch out of the New Castle, CO garage and may service one or more service areas such as Craig, Meeker, Steamboat Springs, Granby, Winter Park, Tabernash or Grand Lake, CO.

When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level. It’s an opportunity to showcase your customer experience expertise and represent our company as the face of our brand. So, if you’re up for delivering the future, we’re up for providing you with a bundle of opportunities for success.

You’ll gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks, employees can choose one of the services below at a free or discounted rate:

  • Free DIRECTV Premier Package with free installation (this includes free HBO Max, Cinemax, Showtime & Starz)
  • Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and unlimited cloud DVR
  • 25% off AT&T Cell Phone Service

As an Installation Technician, you’ll work inside or out to install and repair equipment as you take the lead on providing our voice, data and video services. You’ll need to be able to work independently, but most importantly, you’ll need to have excellent customer service skills as you’ll educate customers on the features and functionality of our services. We’ll look to you to promote DIRECTV as a premier service provider while you provide best-in-class customer service during installations.

What you’ll do:

  • Working at heights on ladders and raised surfaces to install and service customer satellite equipment.
  • Educate customers on the features and functionality of the services.
  • Verify all services are working and demonstrate, sell and bill video service while engaging with customers.
  • Perform work in buildings, attics, basements, and crawl spaces that involves bending, kneeling, stooping, crouching, crawling, etc.
  • Use a company PC to retrieve and complete orders.
  • Work outside in all types of weather while using and/or wearing appropriate safety equipment and following established safety practices and procedures.
  • Drive a company vehicle and/or report directly to work location.

The base wage range for this full-time position is $25.43 - $34.06 per hour + bonus (if applicable) + benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific wage range for your location during the hiring process.

Please note that the compensation details listed in job postings reflect the base hourly rate of pay only, and do not include bonus (if applicable), or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

Here's what you'll need:

  • A valid state driver's license, commercial license, or chauffeur’s license, whichever is applicable, appropriate to weight and size of vehicle driven, dependent on state and federal licensing requirements.
  • Complete a satisfactory driving record check. 
  • Must be willing to work day, evening or night tours; overtime, emergency call-outs, weekends and holidays as required.
  • May require travel for out-of-area work which may include overnight travel.
  • May require drug testing as mandated by state and federal requirements.
  • May require a security check.
  • May require ability to drive vehicle with manual gear shift.
  • May require working outside in all kinds of weather.
  • May require working in an environment that is not heated or air conditioned.
  • Must be able to stand for long periods of time.
  • Must have Satisfactory results from the Premise Technician Assessment Technical.


You will also need to meet our Physical Requirements:

  • Complete a satisfactory Physical Abilities Evaluation (PAE) – Must be able to lift up to 80 pounds.
  • To meet manufacturer's safety requirements on equipment used, candidate's body weight must not exceed 275 pounds for assignments involving ladder climbing 
  • Must be able to perform work involving a lot of kneeling, stooping, crouching, crawling or other uncomfortable positions.

Additional Cash Award Details

  • $2,000 of the bonus paid upon successful completion of training

  • $1,000 after 6 months of continuous employment

  • $2,000 after 12 months of continuous employment

In order to qualify for cash award payout, all milestones listed above must be met while you are in good standing with no Code of Business Conduct (COBC) violations and/or written disciplinary actions.

At DIRECTV, meeting our customers’ needs plays an important role in our success – but your ability to provide them with best-in-class service is even more critical. We’re offering an opportunity to work at the frontlines of our company, connecting customers in your community with the best in tech and entertainment. Whether it’s upgrading services or installing our products, your impacts will be felt by customers far and wide. There’s no better time to join our team. So, what do you say? Are you ready to deliver the future of entertainment? 


DIRECTV will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, & local laws

RSRDTV


Keywords:

Field Service Technician, DIRECTV, customer service, satellite installation, repair services, telecommunications, technical support, equipment installation, outdoor work, safety protocols

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