Senior Laboratory Operations Specialist

3 days ago

Georgetown, United States Sonic Healthcare USA, Inc Full time
Senior Laboratory Operations Specialist at Sonic Healthcare USA, Inc summary:

The Senior Laboratory Operations Specialist enhances LIS product quality and services by analyzing data and identifying technological solutions. This role involves gathering and validating business requirements, ensuring lab operation protocols, and driving continuous improvement. Strong communication and organizational skills are essential for translating customer needs into actionable project specifications.

Job Functions, Duties, Responsibilities and Position Qualifications:

Job Summary:

IT business analysts are responsible for enhancing the quality of LIS products and services, analyzing data to inform business decisions, and finding technological solutions to business needs, among other duties.  The best IT business analysts have exceptional interpersonal skills as they need to act as a communication link between the IT and Executive branches.

Duties/Responsibilities:
  • Elicits, analyzes, specifies, and validates the business needs, be they customers or end users.
  • Knowledge of laboratory safety procedures for biohazards and chemicals, as well as quality control procedures and regulations.
  • Understands laboratory operations protocols and executes with a strong attention to detail.
  • Drive for Results (Service, Quality, and Continuous Improvement) – Ensure procedures and processes are in place that lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.
  • Trains all incoming Lab Ops Specialists by following effective SOPs
  • Conducts interviews to gather customer requirements via workshops, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
  • Works with stakeholders and project team to prioritize collected requirements.
  • Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
  • Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
  • Develops and utilizes standard templates to accurately and concisely write requirements specifications.
  • Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
  • Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
  • Develops and conduct peer reviews of the business requirements to ensure that required specifications are interpreted correctly.
  • Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
  • Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
  • Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software. 
  • Excellent organizational skills and attention to detail.
  • Understanding of computer languages used within database.
  • Understanding of database design and construction.

Education and Experience:
  • 5+ year Lab Operations Leadership Experience
  • At least three years in Data Processing, with at least two years of experience with laboratory information systems.

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Information Technology

Company:

Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


Keywords:

Laboratory Operations, Business Analyst, Quality Control, Data Analysis, Requirements Gathering, Healthcare IT, Process Improvement, Lab Safety, Stakeholder Communication, Technical Documentation

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