Fire Service Technician IV

17 hours ago

Arlington Heights, United States Johnson Controls Full time
Fire Service Technician IV at Johnson Controls summary:

The Fire Service Technician IV is responsible for diagnosing, servicing, and repairing electronic fire alarm systems and related building systems at customer sites. This role requires extensive knowledge of low voltage electrical systems and excellent customer service skills. The technician will also handle service calls, follow troubleshooting protocols, and may participate in training and mentoring others on the service team.

Be part of the future 

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 

What we offer: 

  • Competitive Starting Pay 

  • Paid Training 

  • Global Advancement Opportunities 

  • Company Vehicle (as applicable) 

  • Referral Bonuses 

  • Comprehensive Benefits 

  • Medical/Dental/Vision insurance 

  • Health Savings Account (HSA) 

  • Life Insurance 

  • 401(k) savings plan with company match 

  • Short-Term and Long-Term Disability 

  • Employee Assistance Program

  • Wellness Program 

  • And More  

What you will do 

  • Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.  

  • Responsible for contacting customer representative and ascertain equipment/systems problems. 

  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.  

  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.  

  • Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.  

  • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.  

  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.  

  • Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.  

  • Obtain customer signature upon completed service call assignment.  

  • Participate in a scheduled On-call rotation. Help to train or mentor others on the service team. 

  • Perform other duties as assigned. 

 

What we look for 

Required 

  • 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems. 

  • Valid Fire Alarm License 

  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.  

  • High School Diploma or equivalent  

  • Ability to follow verbal and written instructions.  

  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.  

  • Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc  

  • Ability to work flexible hours including weekends to meet customer requirements.  

  • Overnight travel may be required.  

  • Demonstrate a high level of customer service.  

  • Maintain truck inventory to ensure timely response to customer needs.  

  • Ability to adhere to, implement, and always follow safety guidelines and procedures  

  • Strong organizational skills, positive attitude, and ability to learn quickly.  

  • Possess a valid driver’s license and driving record that meets company requirements.  

  • Able to pass a pre-employment background and drug test.  

  • Retain any licenses that are required by National, State and Local codes.  

  • Completion of SimplexGrinnell 4120 Network training within 12 months    

 

Preferred 

  • NICET Level II certification strongly preferred 


Keywords:

fire service technician, fire alarm systems, electronic systems, customer service, troubleshooting, installations, low voltage systems, safety systems, system repairs, technical support

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