Guest Experience Expert

4 weeks ago

Truckee, United States Marriott International, Inc Full time
Additional Information Pay: $22.28/hour, Ski pass incentive available
Job Number 24174741
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

 

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

 

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

The pay range for this position is $22.28 to $22.28 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.



At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.  
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.  
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.  
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Experience Expert

    2 weeks ago

    Truckee, United States Marriott International Inc Full time

    Additional Information Pay: $22.28/hour, Ski pass incentive availableJob Number 24174741Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs...

  • Guest Experience Expert

    4 weeks ago

    Truckee, United States Marriott International, Inc Full time

    Additional Information Pay: $22.28/hour, Ski pass incentive availableJob Number 24174741Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our...

  • Guest Experience Expert

    3 months ago

    Truckee, United States Marriott International, Inc Full time

    Additional Information Pay: $23.28/hour, Overnight Shift, Ski pass incentive availableJob Number 24140573Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION...

  • Guest Experience Expert

    1 month ago

    Truckee, United States Marriott Full time

    Additional Information Pay: $22.28/hour, Flexible shift, Ski pass incentive available Job Number 24136223 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY...

  • Guest Experience Expert

    2 weeks ago

    Truckee, United States Marriott International, Inc Full time

    Additional InformationPay: $22.28/hour, Ski pass incentive availableJob Number24174741Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t...

  • Guest Experience Expert

    4 months ago

    Truckee, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Guest Experience Expert

    3 months ago

    Truckee, United States Marriott International Inc Full time

    Additional Information Pay: $22.28/hour, Flexible shift, Ski pass incentive available Job Number 24136223 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management ...

  • Guest Experience Expert

    4 weeks ago

    Truckee, United States Marriott International Inc Full time

    Additional Information Pay: $22.28/hour, Ski pass incentive available Job Number 24174741 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY...

  • Guest Experience Expert

    4 weeks ago

    Truckee, United States Marriott International, Inc Full time

    Additional Information Pay: $22.28/hour, Ski pass incentive availableJob Number 24174741Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our...

  • Guest Experience Expert

    5 months ago

    Truckee, United States Marriott International Inc Full time

    Additional Information Pay: $21.63/hour, Ski pass incentive available Job Number 24098986 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY...

  • Guest Experience Expert

    4 weeks ago

    Truckee, United States Marriott International, Inc Full time

    Additional Information Pay: $22.28/hour, Ski pass incentive availableJob Number 24174741Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our...

  • Guest Experience Expert

    5 months ago

    Truckee, United States Marriott International, Inc Full time

    Additional Information Pay: $21.63/hour, Ski pass incentive availableJob Number 24098986Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs...

  • Guest Experience Expert

    2 weeks ago

    Truckee, United States Marriott International, Inc Full time

    Additional InformationPay: $22.28/hour, Ski pass incentive availableJob Number24174741Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t...

  • Guest Experience Expert

    2 weeks ago

    Truckee, United States Marriott International Inc Full time

    Additional InformationPay: $22.28/hour, Ski pass incentive available Job Number24174741 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs...

  • Guest Experience Expert

    3 weeks ago

    Truckee, United States Marriott International, Inc Full time

    Additional Information Pay: $22.28/hour, Ski pass incentive availableJob Number 24174741Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our...

  • Guest Experience Expert

    3 months ago

    Truckee, United States Marriott International, Inc Full time

    Additional Information Pay: $23.28/hour, Overnight Shift, Ski pass incentive availableJob Number 24140573Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION...

  • Guest Experience Expert

    2 weeks ago

    Truckee, United States Marriott International, Inc Full time

    Additional InformationPay: $22.28/hour, Ski pass incentive availableJob Number24174741Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our jobs aren’t...

  • Guest Experience Expert

    2 weeks ago

    Truckee, United States Marriott International Inc Full time

    Additional InformationPay: $22.28/hour, Ski pass incentive available Job Number24174741 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent...

  • Guest Experience Expert

    2 weeks ago

    Truckee, United States Marriott International, Inc Full time

    Additional Information Pay: $23.28/hour, Overnight Shift, Ski pass incentive availableJob Number 24181876Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION...

  • Guest Experience Expert

    3 weeks ago

    Truckee, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Lake Tahoe. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and unique.Key ResponsibilitiesProcess operational needs and address...