Senior Guest Experience Advisor

3 days ago

Boston, Massachusetts, United States Jobleads-US Full time

Remedy Place is a first-of-its-kind social wellness club that is redesigning the meaning of social self-care. Inside our walls, social life is never sacrificed for the decision to lead a healthy lifestyle. Instead, both are mutually enhanced. Our holistic experiences help our community members find balance, operate at peak performance, and melt away the tension caused by life's everyday stressors—all in an ultra luxe lounge setting.

As a Senior Guest Experience Advisor, you will play a pivotal role in delivering seamless day-to-day operations while setting the standard for exceptional service and leadership. You will act as a resource for the entire team, supporting club operations, guiding guests and members through their wellness journey, and ensuring every visit exceeds expectations. With a deep understanding of Remedy Education and services, you'll inspire guests to explore personalized experiences that align with their wellness goals.

If you thrive in a fast-paced, team-oriented environment and have a passion for wellness and hospitality, we invite you to join our Boston team and help us create lasting impressions.

ESSENTIAL RESPONSIBILITIESGuest Experience + Concierge Leadership:
  1. Set the tone for exceptional hospitality by modeling warmth, professionalism, and personalized service.
  2. Guide members and guests through the Remedy journey, offering tailored recommendations for services, memberships, retail, and F&B that enhance their experience.
  3. Lead club tours, showcasing the unique value of our offerings and inspiring guests to fully engage with Remedy Place.
  4. Serve as the decision-maker when Management or the Lead Guest Experience Advisor is unavailable, handling scheduling adjustments, payment concerns, VIP requests, or operational challenges with confidence.
Team Leadership + Operational Support:
  1. Ensure the floor team is fully informed on the day's schedule, priorities, and updates to provide a seamless guest experience.
  2. Oversee team member breaks and lunches, ensuring uninterrupted guest flow and operational coverage.
  3. Assist in coaching and onboarding new team members, reinforcing Remedy Place standards and best practices.
  4. Regularly monitor the club environment, ensuring all spaces maintain the highest level of cleanliness, organization, and functionality.
Education + Wellness Expertise:
  1. Demonstrate in-depth knowledge of Remedy Education, including the science and benefits of our holistic self-care services, to effectively guide guests in making informed decisions.
  2. Participate in Remedy Continued Education courses to stay current on services, trends, and operational enhancements.
  3. Act as a go-to resource for the team, providing expertise on Remedy services, memberships, and operational standards.
Enhanced Hospitality Services:
  1. Coordinate with group experience instructors to set up and break down classes, ensuring smooth execution.
  2. Provide support during in-club events, workshops, and social gatherings, ensuring all guests have an unforgettable experience.
  3. Assist in hosting VIP guests and coordinating specialized bookings with attention to detail and discretion.
Operational Excellence:
  1. Complete all daily operational checklists, supporting the smooth function of the club.
  2. Manage incoming deliveries, inventory tracking, and restocking, ensuring all areas are well-prepared.
  3. Troubleshoot issues proactively, including scheduling conflicts, guest concerns, or equipment maintenance.
  4. Take initiative to identify opportunities to enhance guest satisfaction and overall club success.
WHAT WE'RE LOOKING FOR:
  1. Proven track record of exemplary performance in hospitality or wellness-focused roles.
  2. Deep understanding of Remedy Place's services, values, and operations, with a passion for wellness.
  3. Solution-oriented mindset with exceptional organizational skills and attention to detail.
  4. Strong leadership and coaching abilities to support team development.
  5. Excellent verbal and written communication skills, with a friendly and approachable demeanor.
  6. Thrives in a collaborative team environment while demonstrating individual initiative.
  7. Ability to prioritize tasks and manage time effectively in a fast-paced setting.
PHYSICAL DEMANDS + WORK ENVIRONMENT:
  1. Must be able to walk or stand throughout the shift.
  2. Comfortable using technology, including laptops and phones, as part of daily responsibilities.
  3. Ability to lift up to 50 pounds and assist with service setups or operational needs.
  4. Flexibility to bend, kneel, and squat as needed to support guest and operational demands.
  5. Weekend availability required.
WHY JOIN REMEDY PLACE?
  1. Be part of a pioneering brand revolutionizing self-care and human connection.
  2. Work in a beautifully designed space that promotes healing and high performance.
  3. Grow your expertise in holistic wellness with ongoing education and training.
  4. Collaborate with a passionate team to create unforgettable experiences for our members and guests.
  5. Competitive salary and bonus plan
  6. Partial employer contribution to dependent benefits for Full-time
  7. 401K
  8. Employee Club Membership

*This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the company.

Remedy Place is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws ("protected characteristics").

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