Franchise Business Consultant

The Franchise Business Consultant (FBC) provides consultation and support to franchisees in key operational areas including customer service, revenue growth, profitability, management, and staff development. The FBC builds positive relationships, offers training and guidance, and ensures alignment with SERVPRO's policies for enhanced performance. This role requires strong communication skills and involves frequent travel across the designated regions to assist franchisees in achieving their goals.

Region includes Indiana, Ohio, Michigan, Pennsylvania and immediate surrounding area.

What we offer

• Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time off package
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job summary

The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive working relationships which develop and promote high franchisee morale and business performance within the assigned sub region.

You will

• Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM)
• Customer Service: As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.
• Revenue Growth: Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain SERVPRO’s continued track record of competitive performance. Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and service line growth.
• Profitability: Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals.
• Management Development: Provide assistance and consultation regarding improving owners’ skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available SERVPRO support tools to enable training and development of their management team.
• Staff Development: Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability. Assist each assigned owner by monitoring their employees’ developmental processes as needed.
• Keep Regional Director of Operations informed and provide weekly production updates.
• Document franchise consultation activities within Salesforce.
• Remain current on new technology as it relates to cleaning and restoration best practices.
• Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners.
• Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and/or territory expansions.
• Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring.
• Answer general business operation and development questions.
• Control and manage individual expense reports in accordance with company travel policy.
• Maximize revenues and document the individual plan to improve each franchise.
• Help franchise owners by engaging in inter-office collaboration and mentorship.
• Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the SERVPRO® Brand.
• Engage in completing company initiatives and assigned tasks in a timely and efficient manner.
• Provide headquarters with franchise feedback and support other SERVPRO® divisions as needed.

You have

• Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner
• English language fluency required.
• Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
• Must have "the Passion to Serve" franchisees through consultative skills.
• Ability to present and speak professionally to large groups.
• Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
• An understanding of financial statements, QuickBooks® Online, and general business practices.
• A complete understanding of training venues, resources, and programs.
• Proper representation of the company and etiquette while representing Servpro Industries, LLC, is vital. SERVPRO® must maintain our status as the most professional company in our industry.
• Professional positive attitude for franchisees, team members, and colleagues is essential.
• Proven competence in the areas of leadership and academics.
• Ability to work collaboratively with others and fully engage is special projects.
• Ongoing effort to increase knowledge of our industry and support of the brand.
• College degree and/or appropriate work experience which may include prior business ownership, consulting experience, or mid-level or higher management accountability.
• Ability to complete Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) is required within first year of employment (Testing and renewal fees not reimbursed by SERVPRO®).
• Successful passing grade of company provided IICRC, WRT, and ASD testing is also acceptable.

Working conditions

• Must reside in Indiana, Ohio, Michigan or Pennsylvania or immediate surrounding area
• Must be physically able to travel independently.
• Up to 50 percent travel is expected.
• Business operations Monday through Friday, and weekends, as necessary. Weekend travel as directed by Division Director or Regional Director of Operations.
• Maintain a valid Driver's License.
• Maintain a credit card for reimbursable travel expenses.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

Franchise Business Consultant, franchise support, customer service, revenue growth, staff training, management development, business consulting, profitability analysis, franchise relationships, consultative skills