Assistant Store Manager

3 months ago

North Richland Hills, United States Community Choice Financial Family of Brands Full time
Overview:

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the team produce results.  In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Responsibilities:

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

 

Assist in customer account management by accepting payments, monitoring, and managing customer appointments.

 

Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

 

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. 

 

Provide support, coaching, and development to Customer Service Representatives in order to improve the team’s potential.

 

Maintain customer information in the Point of Sale system with accuracy and integrity.

 

Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

 

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

 

Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. 

 

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

 

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

 

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

 

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.

 

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications:
  • High School Diploma or equivalent required
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Minimum one year experience in customer service, sales, or retail
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Associate degree or higher
  • Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:

Our Benefits Include**:

 

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment

 

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

 

About Us

 

TitleMax® is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax® has expanded to over 800 locations spanning 13 states.

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

 

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only.

 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

 

 

  • Assistant Store Manager Lead

    2 weeks ago

    Vestavia Hills, Alabama, United States Vapor Thrift Store Full time

    Vapor Thrift Store seeks a dedicated and experienced Assistant Store Manager to oversee store operations, manage staff, ensure customer satisfaction, and implement retail loss prevention strategies.The ideal candidate will have excellent leadership skills, strong organizational abilities, and a proven track record in customer service. In this role, you will...

  • Retail Store Assistant

    2 weeks ago

    North Richland Hills, Texas, United States Floor & Decor Full time

    The Retail Store Assistant position at Floor & Decor offers an exciting opportunity to work in a fast-paced retail environment. As a key member of our sales team, you will be responsible for providing exceptional customer service by greeting and assisting customers, processing transactions, and maintaining a clean and organized store environment.About This...

  • Store Operations Manager

    2 weeks ago

    Vestavia Hills, Alabama, United States Vapor Thrift Store Full time

    About Vapor Thrift StoreVapor Thrift Store is a part of Vapor Ministries, serving communities in extreme poverty through food, health services, education opportunities, clean drinking water, and the love of Jesus.Job OverviewThis is a full-time on-site role for an Assistant Store Manager at Vapor Thrift Store working out of our Vestavia location. The...

  • Assistant Store Manager

    1 week ago

    Beverly Hills, United States TOD'S Full time

    TOD'S a premier Italian luxury brand is seeking a Assistant Store Manager for our Beverly Hills Flagship location! The Assistant Store Manager will collaborate with the Store Director regarding operations management and maximization of results (sales volume, profitability, customer portfolio, etc.).This position provides support to the Store Director in...

  • Assistant Store Manager

    1 week ago

    Beverly Hills, United States TOD'S Full time

    TOD'S a premier Italian luxury brand is seeking a Assistant Store Manager for our Beverly Hills Flagship location! The Assistant Store Manager will collaborate with the Store Director regarding operations management and maximization of results (sales volume, profitability, customer portfolio, etc.).This position provides support to the Store Director in...

  • Store Assistant Manager

    2 weeks ago

    North Wilkesboro, North Carolina, United States Variety Stores LLC Full time

    Job Overview:Roses/Roses Express is a leading retail company seeking experienced professionals to join our team as Assistant Store Managers. As a key member of the store staff, you will be responsible for delivering exceptional customer service and supporting the Store Manager in achieving company goals.Salary Information:The estimated salary for this role...

  • Store Operations Manager

    3 weeks ago

    North Las Vegas, Nevada, United States The Love Store Full time

    Job DescriptionThe Love Store is seeking a highly skilled Assistant Store Manager to join our team. This role is an excellent opportunity for individuals who want to develop their leadership skills and drive sales growth.We are committed to providing an inspirational culture of high-performance and accountability, and we believe that this position will play...

  • Assistant Store Manager

    1 week ago

    Chino Hills, United States RITE AID Full time $18 - $24

    Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Assistant Store Manager, today!As an Assistant Store Manager, you are responsible for day-to-day operations, care, and service provided to our customer & patients. Your purpose is to lead your store to success through mentoring, coaching, and optimizing...

  • Assistant Store Manager

    1 week ago

    Chino Hills, United States RITE AID Full time $18 - $24

    Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Assistant Store Manager, today!As an Assistant Store Manager, you are responsible for day-to-day operations, care, and service provided to our customer & patients. Your purpose is to lead your store to success through mentoring, coaching, and optimizing...

  • Assistant Store Manager

    4 days ago

    North Pole, United States Three Bears Alaska Inc Full time

    Job DescriptionJob DescriptionNew ACE Hardware store opening soon in North Pole, AK!Role DescriptionThe Assistant Store Manager will support the Store Manager in overseeing the day-to-day operations of the store. This role includes managing and supervising staff, ensuring customer satisfaction, and maintaining store standards. The Assistant Store Manager...

  • Assistant Store Manager

    1 month ago

    North charleston, United States Disability Solutions Full time

    Our values start with our people, join a team that values you!We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting...

  • Assistant Store Manager

    1 week ago

    North Charleston, United States Disability Solutions Full time

    Janie and Jack is looking for an inspired Assistant Store Manager to become an integral part of our team! The Assistant Store Manager is a champion of the business and leads confidently to drive exceptional results. You are looked to for expertise, direction, communication, and feedback to help the team achieve their goals. You are obsessive about creating a...

  • Assistant Store Manager

    3 months ago

    North Bethesda, United States Sur La Table Full time

    With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital...

  • Senior Assistant Store Manager

    4 weeks ago

    Auburn Hills, United States Spencer's Full time

    Job DescriptionThe Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all...

  • Thrift Store Assistant Manager

    4 weeks ago

    North Berwick, Maine, United States Many Hands For Haiti Full time

    About the PositionWe are seeking a highly organized and detail-oriented individual to join our team as a Thrift Store Assistant Manager. In this role, you will be responsible for assisting the Store Manager with daily operations and providing exceptional customer service.ResponsibilitiesAssist the Store Manager with daily operations, including opening and...

  • Cashier and Store Support

    2 weeks ago

    North Richland Hills, Texas, United States Wal-Mart Stores , Inc. Full time

    About the Role: Are you looking for a challenging and rewarding role where you can make a real difference in the lives of others? As a Cashier and Store Support associate at Wal-Mart Stores, Inc., you will play a vital role in ensuring that our customers receive exceptional service. You will be responsible for processing transactions, answering customer...

  • Assistant Store Manager

    4 weeks ago

    Rochester Hills, United States Chico's FAS, Inc. Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. POSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations,...

  • Store Assistant

    2 weeks ago

    Richland, Michigan, United States Express Stop Inc Full time

    We're looking for a Store Assistant to join our Express Stop Inc team! As a Store Assistant, you will be responsible for maintaining a safe and welcoming store environment, ensuring a smooth customer experience, and supporting your colleagues in their roles.You will work in a collaborative and dynamic team environment, where you'll have opportunities to...

  • Assistant Store Retail Manager

    2 weeks ago

    Laguna Hills, California, United States Howell Machine Inc Full time

    Job Title: Assistant Store Retail ManagerEstimated Salary: $55,000 - $70,000 per year.Company Overview:Howell Machine Inc is a dynamic and fast-paced retail environment that requires an experienced and skilled individual to assist in the management of daily operations and staff. As an Assistant Store Retail Manager, you will have the opportunity to work with...

  • Assistant Manager

    2 weeks ago

    North Richland Hills, United States Southern Multifoods, Inc. Full time

    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.Basic Function:To assist with management responsibilities and ensure efficiency and...