Fire Service Technician V

4 weeks ago

Orlando, United States Johnson Controls Full time

What you will do

  • Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
  • Responsible to contact customer representative and ascertain equipment/systems problems
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
  • Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
  • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
  • Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
  • Obtain customer signature upon completed service call assignment
  • Participate in a scheduled On-call rotation
  • Help to train or mentor others on the service team
  • Perform other duties as assigned

What we look for

Required

  • 5-10 years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Valid Fire Alarm License
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Diploma or equivalent
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
  • Ability to work flexible hours including weekends to meet customer requirements.
  • Overnight travel may be required.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
  • Strong organizational skills, positive attitude, and an ability to learn quickly.
  • Possess a valid driver’s license and driving record that meets company requirements.
  • Able to pass a pre-employment background and drug test.
  • Retain any licenses that are required by National, State and Local codes.

Preferred

  • NICET Level II certification

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