What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Franchise Auditor II will manage and optimize our audit activities. They will conduct and oversee company franchise audits from planning through to completion. Tasks will include planning the audit process, research, reviewing current processes, and providing recommendations to enhance company policies and provide training to Franchise owners in the royalty reporting process. The Franchise Auditor II will assist in developing skills, provide training and support for the audit staff and Franchisee

Major Duties and Responsibilities

• Guide and assist franchise audit staff within the audit process
• Training new auditors in the audit department
• Perform and assign audits to various members of the auditing team.
• Conduct new owner franchise training audits for Franchisors under new ownership.
• Perform multiple franchise reoccurring audits
• Developing strategies for franchise auditors to improve their work outputs.
• Educate Franchisee on royalty reporting during the audit process and serve as first line of support for franchise questions.
• Submitting audits and reports in a timely manner for further analysis by management.
• Reporting auditing issues and assisting in resolving them.
• Update and maintain the audit department’s standard operating procedure, royalty guide and facilitate training as needed.
• Ensuring standards of quality and accuracy are maintained in audits and other royalty reporting process.
• Risk Assessment and maintenance of rotational audit process
• Support audit manager with planning and designing audit projects for audit predictions.
• Meeting with audit manager to discuss findings and audit outcomes.
• Support audit manager with special projects for audit department.
• Meeting with audit manager to discuss findings and audit outcomes.

Required Qualification (Knowledge, Skills, and Abilities)

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Minimum 2 years of experience with Franchise Royalty audits, including relationship building with franchisors.
• In-depth understanding of Franchise auditing and control practices
• Proficient in QuickBooks or other equivalent accounting software
• Proficient in MS Office (especially Excel)
• Keen attention to detail and dependable
• Strong verbal and written communication skills
• Ability to understand and interpret legal documents such as franchise license agreements.
• Strong project management and time management skills.
• Bachelor's degree in Accounting, Finance, or relevant subject is preferred. CPA, CIA is considered a plus.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.