Senior Commercial Loss Project Manager

The Senior Commercial Loss Project Manager oversees large loss property restoration projects in the Northeast U.S., ensuring compliance with client contracts and guidelines. This role requires proactive communication with clients and franchise operators, as well as oversight of job progress and documentation. A minimum of 10 years in property claim adjusting and restoration is essential for success in this demanding, travel-intensive position.

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Senior Commercial Large Loss Project Manager dispatches and manages large loss assignments referred from SERVPRO® Call Center, Clients, and all other sources of property loss. The Senior Project Manager is also responsible for promoting active communication with the Franchise and Client, and aggressively enforces guidelines and contracts as stipulated by client. This person must reside in market in the Northeast U.S.

You will

• Provides dispatch assistance to the Customer Care Center upon request 24/7/365
• Communicates Job File Requirements to Operators
• Provide Project Oversight on all Projects over $1,000,000 throughout the US as assigned by the Director. Work in Conjunction with initially assigned territorial CLLD PM on these projects.
• Ability to provide oversight on Multiple Projects in Excess of $ 1.000,000 each and complex in nature.
• Responsible for daily documentation of job progress, including: Labor and subcontract progress.
• Utilizes Time and Material software to provide real-time and accurate information.
• Responsible for completing Weekly Job Status reports with overview of every project that is assigned.
• Maintains a Weekly Call and Updated Written Report with the FCM for each region that is assigned.
• Monitors, reviews, and verifies scope and estimates for operational and pricing agreement compliance.
• Works in conjunction with the National Accounts Sales division to oversee and confirm that contract agreements are being followed.
• Ensures that carrier is notified of job progress and any reserve variance. Status Updates Weekly to CLLD support staff on National Accounts Projects
• Provides constructive review and critique of estimates to Operators.
• Advises Operator on best practices, processes, and equipment options.
• Assists in settling job site issues and/or concerns and general project oversight.
• Advises Operator to utilize Resource Center Preferred Vendors or other Operators for subcontract work.
• Works with the Operators and CLLD to qualify and maintain National Subcontractors.
• Secures and review completed Job File Documentation from the Operator and assist Operator in collections as needed.
• Actively and consistently supports all efforts to simplify and enhance the Franchise and customer experience.
• Provides consulting services for insurance companies.
• Completes and submits Expense Reports timely after incurred and maintain credit card for travel expenses as provided by company.
• Provide Oversight and Field Training for CLLD PM’s as assigned by the Director.
• Ability to read and understand Local and National Building Codes as applied in Municipalities, Counties and States across the United States.
• Provides Quarterly contact by telephone to LLRT Members as assigned by the Director.
• Develops and presents classroom training as requested by the Training Department and Insurance Clients.
• Travels to Storm Sites as assigned by the Director to assist in securing Projects and making certain that all documentation is in place.
• Work with all HQ Filed Consultants to ensure proper procedures are being followed by the traveling Franchise Teams in a named storm event.

You have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Minimum 10 years of experience in property claim adjusting and/or restoration, with a minimum of 15 years in commercial and large loss restoration and reconstruction management.
• Proficient with the Microsoft Office Suite Applications, including MS-Word, MS-Excel, MS-PowerPoint, and MS-Outlook.
• Must have a working knowledge of Xactimate Estimating and T&M Invoicing with a complete understanding of proper documentation.
• Must have an understanding of Property Insurance Coverage and Limitations.
• Excellent oral and written communication skills. Able to present information to other individuals and groups.
• Certificates or certifications earned in specific business functions or practices, customer-focused processes, or software applications a plus.
• Bachelor’s degree in Business or equivalent combination of education and relevant work-related experience preferred.
• Institute of Inspection Cleaning and Restoration (IICRC) and Water Restoration Technician (WRT) certifications required or the ability to obtain within first year of employment. Testing and renewal fees not reimbursed by SERVPRO®).

Working Conditions

• Fast-paced work environment (sitting, standing, walking, and talking), based on a 40-hour work week.
• Travel minimum 50 percent to visit Job sites as required
• Occasional weekend travel to meet business needs.
• Maintain a valid Driver’s License.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

project management, property restoration, large loss management, client communication, construction management, insurance claims, commercial restoration, team leadership, contract compliance