Restaurant General Manager

1 day ago

Durham, United States Zaxby's Full time
Restaurant General Manager at Zaxby's summary:

As a Restaurant General Manager at Zaxby's, you will lead a team to create a positive work culture while overseeing daily operations, from staffing and training to guest experiences and sales management. Your role includes ensuring compliance with company standards and local regulations while striving for profitability and employee development. Competitive pay, benefits, and flexible scheduling are included, with opportunities for career advancement within the restaurant industry.

As the team at Zaxby's expands, we're saving a seat for you

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.

To our team members, Zaxby's is an indescribably great place to work

General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld.

Perks
  • Competitive pay + quarterly bonuses
  • Paid Time Off
  • Paid Holidays
  • Recognition Program
  • Employee Referral Program
  • Flexible Work Schedules
  • Opportunities to Advance


Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Employer Paid Life Insurance
  • 401(k) With Employer Match (additional eligibility requirements)


Duties and Responsibilities
  • Complete all training requirements including:
  • Zaxby's General Manager Development Plan and Operations Excellence Capstone Class
  • Food Safety Certification and Manager Certification
  • Any additional training required by Zax LLC
  • Ensure that the restaurant delivers great experiences to guests
  • Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
  • Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
  • Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
  • Plan and delegate shift assignments including communicating expectations and adjusting as needed
  • Ensure service, product quality, and cleanliness standards are consistently upheld
  • Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
  • Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
  • Strive to increase sales by building community relationships and providing outstanding product and service
  • Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures
  • Complete performance reviews for crew members and assist with performance reviews for managers
  • Maintain compliance with Zaxby's Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
  • Utilize management tools and keep neat, accurate, and current records
  • Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
  • Other responsibilities
  • Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
  • Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
  • Ensure the team works safely and follows all safety guidelines and procedures
  • Escalate concerns to your supervisor when appropriate
  • All other duties necessary to ensure restaurant operations function properly


Job Qualifications

The following requirements must be met in order to qualify for this position.
  • Must be 21 years of age or older
  • Must have a valid driver's license, vehicle insurance, and reliable transportation
  • Open availability and the ability to work a minimum of 5 days and 48 hours per week
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Successful completion of background check and motor vehicle report
  • Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
  • Required minimum education: High school diploma or equivalent and some college preferred
  • 3-5 years management experience required
  • Restaurant management experience preferred


Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
  • Sit, stand, and walk continuously
  • Occasionally stoop, bend, crouch, or climb, including the use of ladders
  • Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
  • Continuous use of hands and wrists for grasping and fine manipulation
  • Communicate proficiently through speech, reading, and writing
  • Maintain effective audio-visual discrimination and perception to observe and respond to the environment
  • Work in an environment that features hot and cold temperature variations and exposure to food allergens
  • Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Keywords:

restaurant management, restaurant operations, team leadership, staff training, guest experience, sales growth, cost management, employee development, customer service, food safety

  • Restaurant General Manager

    56 minutes ago

    Durham, United States Zaxby's Full time

    Restaurant General Manager at Zaxby's summary: As a Restaurant General Manager at Zaxby's, you will lead the restaurant team to maintain a positive culture while focusing on maximizing guest experiences and operational efficiency. Your responsibilities include managing daily operations, staffing, training, and ensuring compliance with brand standards to...

  • Restaurant General Manager

    6 months ago

    Durham, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!General Managers are responsible for providing guidance and leadership to their team to create a...

  • General Manager

    6 months ago

    Durham, United States Gecko Hospitality Full time

    General Manager & Assistant General Managers – Interview Immediately!!Durham, NC Salary 40k – 50k Plus Bonuses & Great BenefitsMost Improved National Food ChainDo you Possess Great Customer Service, Leadership, Team Spirit And Are Looking For An Opportunity To Showcase Your Talent? We are in search of General Manager Professionals who are results driven...

  • General Manager

    2 months ago

    Durham, United States Wingstop Full time

    Description Wingstop is hiring immediately for a General Manager to join their team! ROLE The General Manager provides strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General...

  • General Manager

    3 weeks ago

    Durham, United States Holiday by Atria Full time

    In the role of General Manager, you are responsible for the day-to-day operations of the community, including full profit and loss responsibility. The General Manager executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team. With a focus towards high...

  • General Manager

    1 week ago

    Durham, United States Holiday by Atria Full time

    In the role of General Manager, you are responsible for the day-to-day operations of the community, including full profit and loss responsibility. The General Manager executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team. With a focus towards high...

  • General Manager

    1 month ago

    durham, United States Holiday by Atria Full time

    In the role of General Manager, you are responsible for the day-to-day operations of the community, including full profit and loss responsibility. The General Manager executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team. With a focus towards high...

  • General Manager

    1 month ago

    Durham, United States Holiday by Atria Full time

    In the role of General Manager, you are responsible for the day-to-day operations of the community, including full profit and loss responsibility. The General Manager executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team. With a focus towards high...

  • Restaurant Shift Manager

    6 days ago

    Durham, North Carolina, United States Zaxby's Full time

    Unlock a Rewarding Career as a Restaurant Shift ManagerAward-winning Zaxby's is seeking a dedicated and results-driven Restaurant Shift Manager to oversee daily operations, drive sales growth, and deliver exceptional guest experiences. Join our dynamic team and take advantage of exciting opportunities for professional development and advancement!About the...

  • Restaurant General Manager

    6 months ago

    Durham, NC, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!General Managers are responsible for providing guidance and leadership to their team to create a...

  • Restaurant General Manager

    6 months ago

    Durham, NC, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!General Managers are responsible for providing guidance and leadership to their team to create a...

  • District Manager

    6 months ago

    Durham, United States Delight Restaurant Group Full time

    District Manager Durham, NC JOB TITLE: District Manager DEPARTMENT : Operations SUPERVISOR : Regional VP of Operations Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the guest. Guests come first and are the most important people in our...

  • Restaurant Operations Manager

    6 days ago

    Durham, North Carolina, United States McDonald's Full time

    As a key member of our team, you will be responsible for overseeing the operational activities of multiple restaurants. This includes working closely with General Managers to achieve operational results, coaching restaurant teams to deliver exceptional customer service and quality products, and analyzing sales trends to identify opportunities for...

  • Restaurant Operations Manager

    5 days ago

    Durham, North Carolina, United States McDonald's Full time

    **Job Summary:**We are seeking a skilled Restaurant Operations Manager to oversee and develop 4-6 restaurants, ensuring exceptional customer satisfaction, sales, and profit.**Key Responsibilities:Work with the General Managers to achieve operational results and optimize sales and profitability.Coach each Restaurant Management Team to deliver high levels of...

  • Restaurant Assistant Manager

    3 weeks ago

    Durham, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    3 weeks ago

    Durham, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    3 weeks ago

    Durham, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    2 weeks ago

    Durham, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    2 weeks ago

    Durham, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...

  • Restaurant Assistant Manager

    3 weeks ago

    Durham, United States Zaxby's Full time

    As the team at Zaxby's expands, we're saving a seat for you!To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to...