Sr System Analyst

3 days ago

Troy, United States Cognizant Full time
Sr System Analyst - BFS at Cognizant summary:

The Sr System Analyst - BFS is responsible for providing advanced technical support and managing device deployments within an organization. This role involves maintaining IT infrastructure, troubleshooting end-user issues, and administering user accounts in Active Directory. The ideal candidate will have a strong background in both Windows and macOS environments and experience with various IT support tools.

Job Summary: We are seeking a highly skilled End User Computing Specialist to join our team. The ideal candidate will have extensive experience in providing technical support, managing device deployments, and maintaining IT infrastructure. The End User Computing Specialist will be responsible for ensuring the smooth operation of end-user devices and providing exceptional support to users.

Key Responsibilities:

  • Provide L1 and L2 technical support to end users over the phone or in-person through a Web Help Desk ticketing system.
  • Handle the installation and maintenance of desktop setups, phones, iPads, laptops, printers, network equipment, and audio/visual equipment.
  • Manage the deployment of approximately 18,000 district Windows devices through Azure, Active Directory, and SCCM.
  • Administer and maintain Active Directory user accounts, permissions, and group policies.
  • Perform repairs on district devices including Dell laptops and desktops, iPads, Macbooks, iMacs, projectors, A/V equipment, and printers. Coordinate with outside vendors for repairs that cannot be done in-house.
  • Manage the deployment of approximately 3,000 iOS and 2,500 MacOS devices through Jamf.
  • Instruct users on how to use the O365 suite including Word, Excel, OneDrive, PowerPoint, and OneNote. Assist and troubleshoot any issues they may have.
  • Create and update documentation for users to refer to for common issue resolution.

Experience:

    • Single point of contact for Jamf and macOS support for 200 users.
    • Manage, assess, and solve problem incidents submitted through the ServiceNow ticketing system. Resolve incidents in a timely manner to comply with service level agreements.
    • Package, test, and deploy software for use on all business devices.
    • Triage and remediate critical macOS security vulnerabilities through Qualys.
    • Manage device enrollment, configuration profiles, policies, and software distribution using Jamf Pro.
    • Create and maintained documentation, knowledge base articles, and user guides for device management procedures.
    • Conduct user training and provided documentation on best practices for device usage and management.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in end-user computing support and IT infrastructure management.
  • Strong knowledge of Windows and macOS operating systems, Azure, Active Directory, SCCM, and Jamf.
  • Excellent troubleshooting and problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Experience with ServiceNow or similar ticketing systems.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.


Keywords:

End User Computing, Technical Support, IT Infrastructure, Device Management, Active Directory, Windows Devices, MacOS Support, Azure, ServiceNow, Jamf

  • Sr. Cyber Security Analyst

    4 weeks ago

    Troy, United States Belcan Full time

    Sr. Cyber Security Analyst Job Number: 353285 Category: Cyber Security Description: Job Title: Sr. Cyber Security Analyst Location: Troy, MI Zip Code: 48083 Start Date: Right Away Job Type: Contract to Hire Pay Rate: $50.00 - $56.00/hr DoE Schedule: 11a - 7p (M-F) Work Some Saturdays Keywords: #CyberSecurityAnalyst #ITjobs JOB...

  • Sr. Cyber Security Analyst

    1 week ago

    Troy, United States Belcan Full time

    Details:Job Title: Sr. Cyber Security Analyst Location: Troy, MI Zip Code: 48083 Start Date: Right Away Job Type: Contract to Hire Pay Rate: $50.00 - $56.00/hr DoE Schedule: 11a - 7p (M-F) Work Some Saturdays Keywords: #CyberSecurityAnalyst #ITjobsJOB RESPONSIBILITIES: * Protect the organization from cyber-attacks by monitoring the information technology...

  • Sr Cyber Security Analyst

    4 weeks ago

    Troy, United States TEC Group Full time

    Cyber Security Analyst Hybrid in Troy MI $48 - $56 per hour Must be US Citizen and able to obtain security clearence Contract to Direct Job Summary: The Senior Cyber Security Analyst will protect the organization from cyber-attacks by monitoring the information technology systems and evaluating threats as they arise. The role will also support in the...

  • Sr. Java and back-end API Developer

    4 months ago

    Troy, United States Tech Tammina Full time

    Role: Sr. Java and back-end API Developer Location (100% On-Site work required): Troy, MI Rate: Market Duration: 4 months C2H Duties: 5-10 years of Software Developer experience Java and back-end API development and maintenance on the Loantrac 2 system. Must also be experienced in writing Oracle PL/SQL code and be comfortable in the AWS environment. ...

  • Sr. Cyber Security Analyst

    4 weeks ago

    Troy, United States HRU Inc Technical Resources Full time

    Cyber Security Analyst Job Description We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then...

  • Sr System Analyst

    5 days ago

    Troy, United States Cognizant Full time

    Job Summary: We are seeking a highly skilled End User Computing Specialist to join our team. The ideal candidate will have extensive experience in providing technical support, managing device deployments, and maintaining IT infrastructure. The End User Computing Specialist will be responsible for ensuring the smooth operation of end-user devices and...

  • Sr. Quality Analyst

    4 days ago

    Troy, United States Perfict Full time

    About Us:Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in...

  • Sr. Quality Analyst

    2 weeks ago

    Troy, United States Perfict Full time

    About Us:Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in...

  • Sr System Analyst

    1 week ago

    Troy, United States Cognizant North America Full time

    Job Summary: We are seeking a highly skilled End User Computing Specialist to join our team. The ideal candidate will have extensive experience in providing technical support, managing device deployments, and maintaining IT infrastructure. The End User Computing Specialist will be responsible for ensuring the smooth operation of end-user devices and...

  • Sr System Analyst

    1 week ago

    Troy, United States Cognizant Full time

    Job Summary: We are seeking a highly skilled End User Computing Specialist to join our team. The ideal candidate will have extensive experience in providing technical support, managing device deployments, and maintaining IT infrastructure. The End User Computing Specialist will be responsible for ensuring the smooth operation of end-user devices and...

  • Senior Java and Back-end API Software Developer

    3 weeks ago

    Troy, Michigan, United States Tech Tammina Full time

    Job Title: Sr. Java and Back-end API DeveloperAbout the Role:Tech Tammina seeks an experienced Sr. Java and Back-end API Developer to join their team. The ideal candidate will have a strong background in Java and back-end API development, with experience in maintaining and integrating systems. Key Responsibilities:Develop and Maintain Java and Back-end APIs...

  • Sr System Analyst

    1 week ago

    Troy, IL, United States Cognizant Full time

    Job Summary: We are seeking a highly skilled End User Computing Specialist to join our team. The ideal candidate will have extensive experience in providing technical support, managing device deployments, and maintaining IT infrastructure. The End User Computing Specialist will be responsible for ensuring the smooth operation of end-user devices and...

  • Sr. Tax Accountant

    3 weeks ago

    Troy, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half's trusted client is seeking a Sr. Tax Accountant Consultant for a long-term engagement. This hybrid role is located in Troy Michigan and will be a key team member within the organization responsible for handling tax-related operations, including tax preparation and review of returns. As a Sr. Tax Accountant...

  • Sr. Business Analyst- Web

    2 weeks ago

    Troy Hills, United States Tandym Group Full time

    A consumer products company in New Jersey is currently seeking a new Senior Business Analyst to join their growing team.***This is a Hybrid opportunity requiring the qualified professional (W-2 only) to occasionally work onsite at their Parsippany facility.Responsibilities:Working with constituents across the organization to understand current processes,...

  • Sr. Business Analyst- Web

    4 days ago

    Troy Hills, United States Tandym Group Full time

    A consumer products company in New Jersey is currently seeking a new Senior Business Analyst to join their growing team.***This is a Hybrid opportunity requiring the qualified professional (W-2 only) to occasionally work onsite at their Parsippany facility.Responsibilities:Working with constituents across the organization to understand current processes,...

  • Financial Regulatory Reporting Analyst Sr

    1 month ago

    Troy, United States Flagstar Bank Full time

    The Senior Financial Regulatory Reporting Analyst is responsible for supporting the timely and accurate preparation and delivery of regulatory reports. This includes, but is not limited to, the coordination of data requests with upstream data providers, preparation and review of aggregated reporting data and execution of quality control procedures. They will...

  • Sr. Business Analyst

    1 month ago

    Troy, United States TEPHRA Full time

    Description: About Manufacturing Business Group: The Manufacturing Business Group of our Client is responsible for all the business services & solutions in Automotive, Industrial Machinery & Components, Chemical & Process and Aerospace & Defense industrial segments. It's a profit center with P&L responsibility across the IT & Consulting service lines offered...

  • Business Analyst

    2 weeks ago

    Troy, United States EPITEC Full time

    Business Analyst (Report on-site 1-2 times per week) Description: This position is responsible for assisting businesses in implementing technology solutions in a cost-effective manner by determining the requirements of a project or program and communicating them clearly to all stakeholders. Business analysts may be assigned by project, line of business or...

  • Enterprise System Researcher

    5 days ago

    Troy, Michigan, United States Areli Full time

    Job OverviewWe are seeking an experienced SMS Analyst to analyze system data, perform research, and apply fundamental concepts to technical enterprise system research assignments.The ideal candidate will possess outstanding analytical abilities and have a demonstrated history in complex SMS data research.

  • Data Analyst

    7 days ago

    Troy, Ohio, United States Kelly Services Full time

    Exciting opportunity for a skilled Data Analyst to join a leading automotive company in Troy, OH. As a Pricing Specialist, you will be responsible for updating pricing in the system and creating essential reports for the Cost Planning Control Group.About the RoleYou will work closely with the Cost Specialists to analyze data and provide daily support for...