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Goldman Sachs | Customer Experience Quality Assurance Analyst| Brownsville, Texas
1 month ago
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement program
Your Responsibilities
- Coordinate new hire, progression, and enhancement training
- Train new and existing employees on client projects emphasizing customer confidentiality and security
- Develop non-classroom communication and training materials
- Assess individual participant and class performance
- Participate in minor client interaction including effective curriculum feedback and client visits
- Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
- Thrive as a team player in a fast paced, high energy, change oriented environment
- Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
- Perform other related duties and assignments as required and assigned by supervisor or manager
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
- Minimum if 5 hours of mandatory phone time per month
- Minimum of 25 calls per month
- Must have availability to work various shifts influenced by current business needs
- 90 days previous Customer Service Experience
- Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
- Requires solid organizational, administrative, leadership and time management skills
- Able to demonstrate personal ownership of tasks and follow through to obtain desired results
- Must have a keen sense of attention to detail, taking the initiative
- Must be enthusiastic and comfortable speaking in front of large groups of people
- Patience with various types of learners
- Skilled in determining why and how tasks should be handled to effective completion
- Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
- Excellent written and verbal communication skills
- Prior training curriculum development (instructional design) experience preferred
- Must be open to work all hours: Open Availability
- Must have 6 months minimum of trainer experience
Teleperformance is an Equal Opportunity Employer
