IT Support Specialist

Description

Lightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. With this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store, or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs.

Find us at

Position: IT Support Specialist

Position reports to: IT Manager

Job Location: Home location at 1718 W Fullerton Ave, Chicago IL, 60614, 60654, and 60076

Job Type: Full-Time

Pay Rate: $25.00 - $30.00 hourly

Job Description

On-site IT Support Specialist providing front-line technical support and endpoint management for approximately 200 users (predominantly remote) and around 300 systems — including workstations, servers, and virtual machines — across three Chicago-area locations. This is a 100% on-site, hands-on role (not remote) that requires a dependable, self-directed professional who takes full ownership of assigned projects and tasks. The successful candidate will independently gather necessary information by asking clarifying questions, provide regular status updates, and deliver projects on time with minimal supervision. The role calls for composure and resilience in a fast-paced environment with frequent interaction with, and direct feedback from, senior leadership.

Technical Skills

Experience & Approach

• Minimum of 2–3 years of hands-on IT support experience supporting both remote and on-site users.
• Demonstrated ability to diagnose and resolve technical problems through methodical troubleshooting rather than trial-and-error.
• Strong willingness to learn how unfamiliar systems and technologies work; comfortable researching, experimenting, and building understanding when encountering new or difficult issues rather than avoiding them.

Required

• Windows is our primary operating system. Strong, demonstrable expertise supporting, configuring, and troubleshooting Windows 10/11 desktops and laptops is required.
• Solid ability to troubleshoot both workstation and server-related issues, for remote and on-site users.
• Strong diagnostic discipline — able to correctly identify the root cause of a problem and follow a logical, methodical path to troubleshoot and resolve it, rather than relying on trial-and-error. When a task is unclear, requirements are ambiguous, or knowledge gaps exist, the candidate must ask clarifying questions before proceeding rather than making assumptions.
• Microsoft 365 administration — hands-on, day-to-day administration of a Microsoft 365 tenant: managing users, licenses, mailboxes, groups, policies, and security settings, and troubleshooting common issues.
• Hands-on hardware repair (required) — confident opening and repairing desktops and laptops: e.g., installing a graphics card, replacing a cooling fan or a laptop keyboard, and swapping RAM or storage.
• Apple iOS support (required) — setting up, configuring, using, and troubleshooting iPads and iPhones.
• Networking knowledge with an emphasis on VLANs — switching concepts, VLAN segmentation, and core IP addressing, DHCP, and DNS fundamentals.
• Hands-on network cabling — able to run, terminate, and test Ethernet (RJ45) cabling and work with patch panels and basic structured cabling.
• Wi-Fi setup and troubleshooting (enterprise wireless / access points).
• Ability to support a VoIP / telephony system (softphone and desk phones).
• IoT device setup and network integration.
• Working familiarity with RMM (Remote Monitoring & Management) and MDM (Mobile Device Management) platforms.
• Working understanding of AI tools and platforms — how modern AI systems work, with the ability to help administer them (for example, managing users and monitoring policies and usage).

Requirements

Preferred / Additional Advantages

• Experience with direct