Coordinator, Online Training

Special Service for Groups (SSG) is a multipurpose human service nonprofit organization based in Los Angeles (  Under the direction of the Development Director, the Development Coordinator will facilitate key development activities to support SSG’s divisions, including but not limited to database management, tracking & reporting various donor and donation information, donor stewardship, and supporting fundraising campaigns and events.   Maintain and manage the agency CRM
- currently Blackbaud Raiser’s Edge 7 (RE 7) + RE NXT WebView (RE NXT)
·         Conduct ongoing quality assurance for all donation and donor records
·         Provide customer support to donors as needed
·         Manage donation/registration forms for multiple division websites and campaigns/events via Blackbaud modules, integrated applications, and external platforms, as needed
·         Produce timely and accurate monthly reports in Excel that summarize donations received via RE NXT and other giving platforms and that assign donations to the correct divisions so that SSG fiscal can record donation revenue
·         Manage implementation of RE NXT Donor Portal with select SSG divisions, as needed
·         Manage multiple fundraising platforms for SSG, including but not limited to online auction site, third-party gift acceptance & payment systems, and crowdfunding sites
·         Assist in coordinating training and provide technical assistance to other staff regarding use of Blackbaud RE 7 & RE NXT and other platforms as needed
·         Participate in development “workgroups” for the purpose of planning, design, and implementation of fundraising and donor stewardship for select SSG divisions
·         Participate in weekly development team meetings and assigned committee meetings
·         Maintain and uphold Agency mission statement, values, policies, procedures, and principles
·         As assigned, work with the development team to identify and facilitate expanded application of Blackbaud RE NXT in SSG fundraising efforts
·         As assigned, assist in the development of new or revised donation management and fundraising procedures to reflect the latest best practices and evolving SSG needs
·         As assigned, assist in development of agency communications materials (e.g. e-newsletters)
·         Overtime, holiday, or weekend work may be required   Minimum of a bachelor’s degree OR a minimum of 2 years’ experience in directly related work and an associate’s degree
·         Experience with constituent relationship management (CRM) systems
·         Proficiency in Microsoft Office Suite, Adobe Acrobat, and cloud-based collaboration & document management platforms (e.g. Dropbox, Slack)
·         Time management and organizational skills needed to manage multiple projects, prioritize, and meet deadlines
·         Strong customer service skills
·         Valid California driver license, proof of car insurance, and reliable transportation   Proficiency in Canva or similar design application is a plus   Environmental Conditions (Working Conditions) The environment for this position is primarily an office environment.  The position may occasionally require travel to meetings in different neighborhoods across LA and exposure to weather conditions prevalent at the time.    Important Note: This position is temporarily a hybrid position: three days on-site and two days of telecommuting. Agency policy may change at any time to require a full-time on-site schedule.   better known as SSG – is a non-profit health and human service organization dedicated to building and sustaining community-based programs that address the needs of vulnerable communities. Special Service for Groups (SSG) is a non-profit organization dedicated to provide community-based solutions to the social and economic issues facing those in greatest need. This is achieved by developing and managing programs which serve our many communities by encouraging their involvement and self-sufficiency. SSG serves as a bridge between people with common needs to identify ways to pool resources for the greater good of all. Special Service for Groups, Inc. – better known as SSG – is a non-profit health and human service organization dedicated to building and sustaining community-based programs that address the needs of vulnerable communities. Special Service for Groups (SSG) is a non-profit organization dedicated to provide community-based solutions to the social and economic issues facing those in greatest need. This is achieved by developing and managing programs which serve our many communities by encouraging their involvement and self-sufficiency. SSG serves as a bridge between people with common needs to identify ways to pool resources for the greater good of all.