Collections Specialist
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Job Description
Job Description
Account Resolution Specialist (Customer-Focused Collections)
Company: DRB-40, LLC
Location: West Seneca, NY (On-Site)
Job Type: Full-Time
Schedule: Monday?Friday, Day Shift (No Weekends)
Help People Find Financial Solutions ? While Growing Your Career
DRB-40, LLC is expanding our team and looking for motivated individuals to help customers resolve outstanding accounts with professionalism and empathy.
This is not a traditional ?high-pressure collections? role ? we focus on problem-solving, respectful communication, and realistic solutions for customers.
If you have experience in collections, customer service, call centers, banking, or sales, we?d love to talk with you.
Compensation & Earning Potential
- Starting at $16.00+/hour (based on experience)
- Uncapped monthly bonus opportunities
- Realistic earning potential: $35,000 ? $80,000+ annually
- Consistent account volume to support your success
What You?ll Do
- Speak with customers to understand their situation and help resolve accounts
- Set up manageable payment plans and settlements
- Use problem-solving skills to create positive outcomes
- Maintain accurate and compliant account notes
- Work toward achievable individual and team goals
What We?re Looking For
- Experience in collections, customer service, call center, banking, or sales preferred
- Strong communication and listening skills
- Ability to handle conversations with professionalism and empathy
- Goal-oriented mindset with a positive attitude
- Basic computer skills
Collection experience and knowledge of FDCPA are a plus ? but not required for the right candidate.
Why Join DRB-40?
- No weekends ? ever
- Supportive team environment (not a boiler-room culture)
- Paid training and ongoing coaching
- Medical, dental, and vision insurance
- 401(k)
- Paid time off
- Employee referral program
- Monthly bonuses, incentives & team contests
- Opportunities to grow into leadership, training, or QA roles
What Makes This Role Different
We understand this industry can be challenging ? that?s why we focus on:
- Respectful, solution-based conversations
- Realistic performance expectations
- A team-first culture that supports long-term success
DRB-40, LLC is an equal opportunity employer committed to building a respectful, inclusive, and high-performing workplace.
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