Quality Outcomes Specialist

6 days ago

Houston TX, Harris County, TX; Texas, United States Houston Methodist Willowbrook Hospital Full-time

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At Houston Methodist, the Quality Outcomes Specialist position is responsible for assessing and facilitating clinical systems and/or processes to ensure that care delivered is safe, effective, patient-centered, timely, efficient and equitable. This position identifies outcomes variances, taking initiative for timely resolution of potential concerns, and utilizes ability to synthesize an analysis of complex systems, developing and implementing solutions to improve complex processes and goals. Other responsibilities include supporting and promoting the organization-wide clinical performance improvement/patient safety program and culture; and serving as department resource for areas of expertise, sharing knowledge, effective tools and educational materials as appropriate.

FLSA STATUS
Exempt

QUALIFICATIONS

EDUCATION

Bachelor’s degree in nursing, allied health, healthcare administration, business administration or a clinical discipline required
Bachelor‘s degree in is nursing preferred
Master’s degree preferred

EXPERIENCE

Four years of experience in clinical care activities in a hospital setting
Two years of experience in Hospital Quality Improvement, Case Management or Utilization Management role preferred
Two years of leadership experience preferred

LICENSES AND CERTIFICATIONS
Preferred

CPHQ - Certified Professional in Healthcare Quality (NAHQ) and
CPSO - Certified Patient Safety Officer (IBFCSM) and
CPPS - Certified Professional in Patient Safety (IHI) and
RN - Registered Nurse - Texas State Licensure Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools)
Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvement
Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadership
Ability to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable results
Ability to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes
Computer skills to include Excel, Word, and PowerPoint
Ability to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievement
Ability to work independently and interdependently
Presentation skills and expertise in designing and implementing teams/educational offerings related to clinical quality

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Leads facility partners to bring expert assessment and problem-solving skills to ensure reliable, safe systems of care for all patients.
Develops and maintains positive working relationships with leadership, physicians, colleagues and peers and works collaboratively to achieve desired outcomes.
Collaborates and effectively communicates and drives culture of safety and high-reliability initiatives; partners with leadership and clinicians to implement improvements. Increases patient safety and evidence-based practice awareness and practice among clinicians and staff through mentoring and education. Manages project and process improvement expectations to stakeholder

Quality Outcomes Specialist

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Quality Outcomes Specialist

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