IT Help Desk Technician

Job Description

Job Description

Overview

You wanna work where you can make a difference, learn something new every day, and solve puzzles for a living You’d be perfect for our IT Help Desk Technician position 

Your Role:  

As IT Help Desk Technician, you’ll: 

• Onboarding new team members. You’ll help make first days feel a little less overwhelming From setting up equipment and accounts to making sure new employees know how to get help, you’ll play a big part in giving them a smooth start. 

• Set up, replace, and assist with mobile devices. You’ll be like our mobile device first responder We’ve got tons of employees throughout Charlotte, NC and Greenville, SC helping families with their homes, and they need their phones to do their jobs. Sometimes, they experience routine problems that are easy to fix, other times, you might face a tricky problem that takes some resourcefulness. It’ll keep you on your toes 

• Help people with desk moves, setups, and hardware swaps. When employees move desks or need new equipment, you’ll be the one to make sure everything’s working great so they can do their best work You’ll determine if different setups will work (or sort out how to get the best solution possible).

• Document processes and create training materials. You’ll break technical things down in a way that anyone can understand 

Perks of the Job  

• This position is the entry point into Morris-Jenkins IT There’s tons of room to grow, learn new things, and take on new responsibilities as you go.

• No two days will be the same, but this job comes with consistency.

• Work with people and have a measurable impact When you’re good at what you do, you’ll be noticed and recognized. And people truly will count on your help so they can do their jobs 

• You’ll work in-office Monday-Friday 7AM-4PM  

• Paid time off, including 8 paid holidays 

• You’ll make $45-$50k to start

Responsibilities

All About You 

• You’re a problem solver with an analytical brain. When you don’t know something, you’re the kind of person who won’t rest until you piece together a solution 

• You feel your best when you’re helping people. You’re not a loner—you love being there for the people around you. You understand technical things and know that it’s not everyone’s strength.

• You’re not the type to just sit still. You love jumping in when problems come up, and even if there isn’t something actively going on, you’re good at diving into long-term projects, too.

• You’re patient and know how to explain technical things in a way that makes sense. Not everyone has a brain for technology like you do, and you don’t judge people for that. We all have our strengths You’re happy to help others and make sense of things that would otherwise confuse and overwhelm them.

Morris-Jenkins has been voted Top Workplace USA and Top Workplace Charlotte time and time again Check out our awards here: Working at Morris-Jenkins Heating, Air, Plumbing, and Electrical | Top Workplaces

You love being the hero who helps people with their devices, and you want a job that lets you do something