IT Generalist

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FabLogix is built on the principle of doing what we say we are going to do. Our execution strategy is powered by cutting-edge automation, seamlessly connecting digital drawings directly to our machines. Housed in a modern 150,000-square-foot facility, we are able to provide high throughput capacity to deliver on the most challenging schedules. FabLogix is part of Kelso Industries, with 3,500+ employees across 29 operating companies, delivers top HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a high-performing team. Learn more about us at

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Job Title: IT Generalist – Onsite IT Support, MSP Liaison & Odoo MRP Systems (Pipe Fabrication & Modular Manufacturing)

Location: Duncan, SC

Reports To: VP Operations

Job Type: Full-time

Job Summary: We are seeking a hands-on, service-oriented IT Generalist. The IT Generalist is the company’s onsite IT specialist, supporting office staff, project teams, and shop floor operations across our pipe fabrication and modular manufacturing facilities. This role serves as the primary liaison to our IT Master Services Provider (MSP), owns day-to-day end-user support and IT equipment, and is the primary interface and first-line troubleshooter for our Odoo MRP system.

This person makes sure every new hire is set up and productive on day one, keeps devices and the local network running reliably in a demanding industrial environment, and works closely with Operations, Production, Procurement, Accounting, HR, and the MSP to keep the business moving. The IT Generalist will play a key role in helping employees get the most out of our systems as the company grows.

Key Responsibilities:

MSP Liaison & Network Support

• Serve as the primary onsite point of contact for the IT Master Services Provider, coordinating tickets, escalations, scheduled work, and site visits.
• Assist the MSP with local network and server maintenance, including patching windows, backup verification, hardware replacement, and hands-on troubleshooting.
• Maintain the local network across office and shop areas, including switches, Wi-Fi access points, printers and plotters, and connectivity to shop floor equipment.
• Track open MSP issues and service levels, and report recurring problems and improvement opportunities to the VP Operations.
• Maintain current documentation of network layout, equipment, licenses, and vendor contacts.

New Hire Setup & Onboarding

• Ensure all desktops and laptops are properly configured, imaged, and ready for new hires on their first day, in coordination with HR and hiring managers.
• Set up user accounts, email, software, and role-based access, working with the MSP where required.
• Deliver new hire IT onboarding training covering company systems, Odoo, security practices, and acceptable use.
• Manage offboarding by recovering equipment and coordinating timely removal of system access.

Odoo MRP Systems Support

• Serve as the primary interface and first-line troubleshooter for the Odoo MRP system across production, inventory, purchasing, and accounting users.
• Resolve user issues, manage user access and roles, and escalate to the Odoo implementation partner or MSP as needed.
• Train users on Odoo workflows and develop job aids and quick-reference guides.
• Support data integrity, reporting, and system updates, and help identify process improvements within the MRP.

IT Equipment, Mobile Devices & Shop Tablets

• Order all IT equipment, including computers, monitors, peripherals, printers, networking gear, cell phones, and shop tablets, within approved standards and budget in coordination with Procurement.
• Maintain an accurate IT asset inventory covering assignment, warranty, and replacement