Manager, Technical Service

2 weeks ago

San Jose, California, United States Crown Cork & Seal USA, Inc. Full time
Manager, Technical Service at Crown Cork & Seal USA, Inc. summary:

The Manager, Technical Services at Crown Cork & Seal leads the Technical Service Team to support customer-filling operations across the United States. This role involves troubleshooting product issues, conducting equipment audits, and developing solutions for customer needs while collaborating with the Sales Team. Candidates should have a BS degree in Engineering or related fields, along with extensive experience in beverage manufacturing and strong mechanical and analytical skills.

Crown Cork & Seal, a global Fortune 500 packaging manufacturer has an immediate opening for a Manager, Technical Services in the North American Beverage Division. This individual is a key member of the Technical Service Team who supports various customer-filling operations in various regions of the United States. Position accountabilities include the following: 

  • Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. 
  • Identify a final packaged product that is not working, troubleshoot the potential causes and incorporate a solution for the problems. 
  • Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
  • Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.

Requirements for this position would include the following:

  • BS level degree in Engineering, Packaging or Business
  • 5-7 years of experience in Beverage manufacturing environment including 2+ years in a leadership role.
  • Strong knowledge of Metal Seaming Technology (specifically Angelus, Pneumatic Scale and Continental)
  • Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
  • Proven analytical abilities and be knowledgeable in root cause
  • Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
  • Ability to identify industry specifications and incorporate them into the Beverage filling process.
  • Knowledge of Food Science or Microbiology processes will be beneficial.
  • Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook and Power Point)
  • Effective communication skills, both verbal and written as well as proven presentation skills.
  • Ability to clearly and effectively interact with customers on a variety of levels.
  • Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
  • Ability to work overtime during the week and week-ends based on customer needs.
  • Ability to travel (car and/or plane) up to 70% of the time.
Keywords:

Technical Services, Beverage Manufacturing, Troubleshooting, Equipment Audits, Packaging Solutions, Metal Seaming Technology, Customer Support, Engineering, Manufacturing Leadership, Process Improvement

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