Facilities Maintenance Manager

4 days ago
Independence OH, Cuyahoga County, OH; Ohio, United States Pleasant Valley Corporation Full-time
Facility Coordinator Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management PLEASANT VALLEY CORPORATION , a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions. Personal recognition Shift Facilities Management Facilities Management National Account Operations Manager ___________________________________________________________ A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction. ___________________________________________________________ Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery. Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day. Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal. Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery. ___________________________________________________________ One to three years of related experience and a high school diploma, GED, or college certificate required. At least one year of experience resolving client issues within a  facilities management, service business, or customer call center . Telephone-Based Customer Service

Skills:
Demonstrated success in a telephone-based customer service role. Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting. Do YOU have these qualities?

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