Pharmacy Technician II
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Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Children’s Hospital in Madera, CA. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.
The Pharmacy Technician II - Provider (PT II - P) is responsible for:
1. Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Madera Division of the California Poison Control System (CPCS)).
2. Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
3. Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
4. Documenting all consultations in an electronic medical record.
5. Assisting in the development of written materials as requested.
6. Providing referrals to and alerting governmental agencies when appropriate.
Responsibilities
DUTIES & ESSENTIAL JOB FUNCTIONS
Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed , what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.
% of time | Essential Function (Yes/No) | Key responsibilities (to be completed by supervisor) |
25 | Yes | The Pharmacy Technician II - Provider (PT II - P) answers hotline calls in an efficient manner, obtains accurate history, and calculates potential exposures. |
25 | Yes | The PT II - P accurately triagesemergency calls according to guidelines, policies, and training, and consults Specialists in Poison Information appropriately. |
20 | Yes | The PT II - P provides information to callers in a mannerthat is clear,concise, reassuring, courteous, easy to understand, and professional |
20 | Yes | The PT II - P documents all pertinent information of each caseclearly, thoroughly, and accurately, usingnumerous special electronic resources and programs. |
10 | Yes | The PT II - P performs other duties as directed. |
| 100% | (To updatetotal %, enter the amountof time in wholenumbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at thebottom of the column and press F9. The total sum should add up to 100%.) |
Qualifications
Required Qualifications:
Excellent verbal communication skills
Knowledge of medical and pharmaceutical terminology
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