Medical Operations Analyst

1 week ago

Kansas City MO, Jackson County, MO; Missouri, United States Full-time
Kforce's client in Kansas City, MO is seeking an Operations Analyst. This is a staff-level administrative and project support role focused on customer outreach, data entry, reconciliation, and maintaining sensitive information within company systems.

Responsibilities:
* Support a business carve-out initiative from a larger organization
* Contact customers to update remittance and payment information
* Handle sensitive financial information with discretion and accuracy
* Maintain data integrity and confidentiality
* Process and update customer records within an ERP system
* Reach out to customers to complete required documentation
* Follow provided call scripts and document interactions
* Respond to customer questions and provide basic support
* Track responses and maintain accurate records
* Manage follow-up activities resulting from customer communications
* Assist with rebilling and invoicing efforts
* Perform reconciliation activities and resolve discrepancies
* Conduct outbound customer outreach as needed
* Customer service experience
* Attention to detail
* Administrative support experience
* Communication skills
* Organization & time management skills
* Microsoft Office experience
* Ability to work independently
* Experience handling confidential information
* Prior data entry, administrative, customer service, or operations support experience
* Strong communication and organizational skills
* Ability to work independently in a fast-paced environment