Housing Business Operations Lead

Union Square Cafe’s seasonal cuisine draws inspiration from the kitchens and tables of Italy, France, and Northern California. Union Square Cafe—the flagship business that launched Union Square Hospitality Group—has been one of the country’s most beloved restaurants for more than 35 years. In our second home on 19th Street, Union Square Cafe embodies the heartfelt passion and generosity that has been the restaurant’s calling card since we opened in 1985. Designed by Rockwell Group, our new home preserves the restaurant’s signature charm, intimacy, and familiarity in a fresh, contemporary dining environment. Union Square Cafe has won five James Beard Awards and earned Zagat Survey’s #1 ranking as New York’s Most Popular Restaurant an unprecedented nine times. The Operations Manager is a key member of USHG’s Operations team. They play a key role in continuing to find efficiencies across businesses while operating at a high level of excellence. They work to ensure there is clarity, accountability and strategy around spending within USHG businesses. Through collaboration primarily with Supply Chain, Analytics and Facilities departments and a close working relationship with all restaurant leadership, the Operations Manager will ensure that the teams have the systems and due diligence in place to ensure best decision-making regarding venue and business spends. The Operations Manager has a meaningful positive impact on both the management teams and the restaurant P&L and makes decisions in line with Budgets and Forecasts. Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth Develop and maintain purchasing systems, SOPs, and training to ensure accurate ordering, consistent product specifications, proper GL coding, and effective use of Craftable Partner with restaurant leadership, Finance, and Accounting to monitor COGS KPIs, maintain accurate inventory records, process invoices promptly, and ensure accurate period-end closes and accruals Collaborate with the USHG Facilities team to oversee preventative maintenance, repairs, and maintenance spending, ensuring work is completed on schedule, within budget, and according to contract Manage operational projects and vendor relationships from approval through completion, coordinating stakeholders, tracking budgets and timelines, and ensuring accurate invoicing Lead the implementation and adoption of new technology, systems, and procedures through clear communication, training, and effective change management Create and maintain Operations Handbook documenting key vendors, furniture and fixture specifications, and other essential operational details At Union Square Hospitality Group,  extending Enlightened Hospitality is at the heart of everything we do. As an Operations Manager, you’ll enjoy: Competitive pay and bonus potential : Annual compensation of $70,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care A matched 401(k) plan to help you grow long-term savings Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services. Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship Annual dining credit and a 51% dining discount across the entire USHG family of restaurants Pre-tax commuter benefits for transit and parking Growth and community: Hospitality is a team sport where everyone deserves an opportunity to thrive and belong This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.