Program Lead

4 days ago

Lyme NH, United States Powerback Rehabilitation Full time

Program Lead at Powerback Rehabilitation summary:

The Program Lead oversees rehabilitation services, ensuring high standards of care and effective coordination between staff and patients. This role involves direct patient care, monitoring service delivery, and maintaining customer relations to ensure satisfaction and referral flow. The Program Lead collaborates with therapy staff and leadership to address clinical needs, staffing, and financial controls.

The Program Lead is responsible for facilitating the efficient oversight of rehabilitation services in their assigned account(s). This position also assists in ensuring coordination of services are successful, customer relations are following the highest standard, and referral sources have touch points and are informed. The Program Lead monitors that the highest standard of rehabilitation services is delivered and maintained, and coordinates with leadership when support is needed.

 

RESPONSIBILITIES/ACCOUNTABILITIES:
Assists therapy staff in effective and efficient delivery of rehab services; adherence to an established plan of care, department and patient(s)' schedule, and timely documentation of services.
Provides direct patient care.
Provides routine customer relations touch points to ensure customer satisfaction and continued referral flow.
Makes referrals to other disciplines and/or agencies in order to address the comprehensive needs of the patient.
Supports the delivery of the highest standard of rehabilitation services through appropriate utilization of resources, the promotion of clinical programs, and staff development in collaboration with licensed therapists, the Clinical Operations Area Director, and Clinical Director.
Coordinates Powerback Rehabilitation personnel and consultants within facility or home care contracts.
Monitors the provision of evidence based care, adherence to care delivery standards, and practice act compliance.
Ensures that the clinical management of the rehabilitation department, including oversight related to case management, quality improvement, care planning, clinical utilization, and patient identification is overseen by a licensed therapist.
Assists therapy staff in identifying and removing barriers to treatment and seeks out support when clinical education is required to meet the needs of the patient.
Assists in coordinating daily staffing and utilization with input from treating therapists, consideration of clinical requirements, and recommendations from the Clinical Director.
Monitors financial controls of revenue and expenses in collaboration with the Clinical Operations Area Director.
Assists the Clinical Operations Area Director in meeting annual budget goals.
Assists with clinical orientation and ensures that there is a quality orientation process for new rehab staff.
Supports the delivery of the highest standard of rehab services through appropriate utilization of resources, the promotion of clinical programs, and support staff development in collaboration with licensed therapists, the Clinical Operations Area Director and the Clinical Director.
Promotes all Powerback Rehabilitation products and services whenever possible.
Assists Clinical Operations Area Director in maintaining relationships, and identifying and securing new relationships and contracts.
Develops and maintains relationships with facility management teams and staff as a representative of Powerback Rehabilitation.
Ensures that the clinical management of the rehab department, including oversight related to case management, quality improvement, care planning, clinical utilization, and patient identification is overseen.
Performs other related duties as required.

The Program Lead must be a licensed rehab clinician as required in the state of practice.
The Program Lead must be able to practice their rehab discipline per state guidelines.

Keywords:

rehabilitation services, patient care, clinical management, customer relations, therapy staff coordination, service delivery oversight, healthcare, evidence-based care, staff development, quality improvement

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