Lead Linguist

Title: Lead Linguist
Location: Tucson, AZ; Los Angeles CA; Phoenix AZ; Chicago, IL; Rancho Cordova, CA; San Diego, CA; El Paso, TX; New York, NY; Newark, NJ; Boston, MA; McAllen, TX
Security Clearance: Public Trust (or ability to obtain)
Schedule: Monday-Friday 40/hrs a week

Classification: Non-exempt (eligible for overtime)

Hourly: $31.73

Travel: Travel to client sites is required

About KACE:

KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance.

We’re proud to be certified as a Great Place to Work This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.

The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference

Job Summary:

The HSTF Team Lead manages the daily operations of a team of linguists assigned to company language contracts. This position has overall responsibility for providing technical supervision for a group of Linguist. They serve as the primary point of contact for technical issues or concerns at the client assigned offices. In addition to acting as the primary client technical POC, the HSTF Team Lead will also act as a linguist at the assigned offices when necessary.

The HSTF Team Lead has experience in all aspects of summaries, transcription, translation, and quality control as they relate to HSTF operations.

Essential Functions & Responsibilities:

Provides oversight and execution of daily operations to ensure work is completed on schedule, within budget and to specified quality standards.

• Serves as the primary point of contact for Linguists in reference to operational inquiries. Escalates all other concerns to the Associate Program Manager, Field Supervisor and Operations Supervisor.
• Implements the company’s and client’s policies and procedures and ensures that changes in these policies are communicated to the team.
• Conducts new hire orientation for new employees.
• Coordinates with the Associate Program Manager, Field Supervisor and Operations Supervisor to ensure appropriate technical training of new and existing employees.
• Coordinates with the Associate Program Manager, Field Supervisor and Operations Supervisor to ensure completion of required training via KACE’s learning management system.
• Implements the company’s quality control and standard operating procedures, which includes monitoring the work output level of summaries, transcriptions and translations produced by each linguist; producing weekly reports; and maintaining records of work productivity.
• Based on the Level 2 and 3 inspections, will provide feedback to linguists and conduct refresher training for employees not meeting company standards.
• Distributes schedule and escalates any scheduling request changes to Associate Program Manager, Field Supervisor and Operations Supervisor.
• Collaborates and coordinates debriefing meetings for employees with the client.
• Identifies performance/behavioral issues and/or violations of company’s and client’s policies and ensures small corrections are made and more complex issues are raised to the Operations Supervisor to be addressed and/or corrected.
• Verifies time, attendance, and time records for final approva