Clinical Access Specialist

4 days ago

Elkridge MD, United States MEDSTAR HEALTH Full time

Clinical Access Specialist - Pharmacy Technician- PRN at MEDSTAR HEALTH summary:

The Clinical Access Specialist - Pharmacy Technician serves as the first point of contact for MedStar Pharmacies, addressing patient inquiries and facilitating communication with pharmacy staff. This role involves ensuring a seamless patient experience by resolving issues, processing prescriptions, and providing exceptional customer service. The technician is responsible for inbound call handling, processing refill requests, and complying with departmental and regulatory standards.

Under pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to ensure that all needs are met and to promote the perfect patient experience. MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.
Education
  • High School Diploma or GED required or
  • equivalent. required
Experience
  • 3-4 years Pharmacy technician experience in a retail setting or equivalent training required
  • 1-2 years Telephone customer service experience equivalent (i.e. call center, front desk reception, medical office, etc.) preferred
Licenses and Certifications
  • Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB or ExCpt required and
  • Pharmacy technician licensure or registration as required by the state(s) where the pharmacy / pharmacies are located. required
Knowledge, Skills, and Abilities
  • Basic computer skills.
  • Basic math skills.
  • Verbal and written communication skills.
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
  • Demonstrates behaviors consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.
  • Responsible for inbound call handling to identify and assess patient needs quickly and accurately.
  • Performs customer service functions such as: greeting patients, taking in refill requests, new prescriptions, patient demographics and insurance information; calls doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.
  • Displays characteristics of inquiry, empathy, courtesy and respect during communication with patients.
  • Solves problems systematically, using sound business judgment.
  • Ensures complete communication (closes the loop and follow up) between all patient groups, including pharmacy associates, physicians, and insurance plans, in an appropriate and timely manner.
  • Processes refills, including updating demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and, follows up on problem prescriptions.
  • Acts as the backup for the Centralized Data Entry technicians when necessary, ensuring timely and accurate processing of prescriptions in the pharmacy queues.
  • May occasionally be asked to cover a shift or assist at a pharmacy site.
  • Performs other duties as assigned.

Keywords:

Pharmacy Technician, Customer Service, Patient Experience, Medication Management, Pharmacy Operations, Healthcare, Call Center Support, Prescription Processing, Patient Advocacy, MedStar Pharmacies

  • Clinical Access Specialist

    3 weeks ago

    Elkridge, United States MEDSTAR HEALTH Full time

    Clinical Access Specialist - Pharmacy Technician- PRN at MEDSTAR HEALTH summary: The Clinical Access Specialist - Pharmacy Technician serves as the first point of contact for MedStar Pharmacies, addressing patient inquiries and facilitating communication with pharmacy staff. This role involves ensuring a seamless patient experience by resolving issues,...

  • Clinical Access Specialist

    3 weeks ago

    Elkridge, United States MEDSTAR HEALTH Full time

    Clinical Access Specialist - Pharmacy Technician- PRN at MEDSTAR HEALTH summary: The Clinical Access Specialist - Pharmacy Technician serves as the first point of contact for MedStar Pharmacies, addressing patient inquiries and facilitating communication with pharmacy staff. This role involves ensuring a seamless patient experience by resolving issues,...

  • Clinical Access Specialist

    3 weeks ago

    Elkridge, MD, United States MEDSTAR HEALTH Full time

    Under pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to ensure that all needs are met...

  • Clinical Access Specialist

    2 weeks ago

    Elkridge, MD, United States MEDSTAR HEALTH Full time

    Clinical Access Specialist - Pharmacy Technician- PRN at MEDSTAR HEALTH summary: The Clinical Access Specialist - Pharmacy Technician serves as the first point of contact for MedStar Pharmacies, addressing patient inquiries and facilitating communication with pharmacy staff. This role involves ensuring a seamless patient experience by resolving issues,...

  • Clinical Access Specialist

    3 weeks ago

    Elkridge, United States MEDSTAR HEALTH Full time

    General Summary of PositionUnder pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to...

  • Clinical Access Specialist

    3 weeks ago

    Elkridge, United States MEDSTAR HEALTH Full time

    Under pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to ensure that all needs are met...

  • Clinical Access Specialist

    7 days ago

    Elkridge, United States MEDSTAR HEALTH Full time

    Under pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to ensure that all needs are met...

  • Clinical Access Specialist

    3 weeks ago

    Elkridge, United States MEDSTAR HEALTH Full time

    Under pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to ensure that all needs are met...

  • Clinical Access Specialist

    3 weeks ago

    Elkridge, United States MEDSTAR HEALTH Full time

    Under pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to ensure that all needs are met...

  • Clinical Access Specialist

    5 days ago

    Elkridge, United States MEDSTAR HEALTH Full time

    Under pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to ensure that all needs are met...

  • Clinical Access Specialist

    3 weeks ago

    Elkridge, United States MEDSTAR HEALTH Full time

    General Summary of PositionUnder pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to...

  • Clinical Access Specialist

    2 weeks ago

    Elkridge, United States MEDSTAR HEALTH Full time

    General Summary of PositionUnder pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to...

  • Clinical Access Specialist

    3 weeks ago

    Elkridge, MD, United States MEDSTAR HEALTH Full time

    Under pharmacist supervision, the Clinical Access Specialist- Pharmacy Technician acts as the first point of welcome for the caller on behalf of MedStar Pharmacies. The technician resolves all customer questions and requests, and facilitates communication between patients and pharmacy staff, advocating on the patient behalf to ensure that all needs are met...

  • Clinical Pharmacology Specialist

    3 hours ago

    Elkridge, Maryland, United States Global Channel Management Full time

    **Job Title:** Clinical Pharmacology SpecialistAbout the Role:We are seeking a highly experienced Clinical Pharmacology Specialist to support our team in Global Channel Management.The ideal candidate will have at least three years of experience in formulary development, prior authorization (PA), benefits design, and clinical information. A Doctor of Pharmacy...

  • Clinical Pharmacy Specialist SUD

    1 hour ago

    Elkridge, Maryland, United States Global Channel Management Full time

    We are a dynamic and growing company looking for a highly skilled Clinical Pharmacy Specialist to lead our efforts in Substance Use Disorder. The successful candidate will have a minimum of 3 years of experience in supporting formulary, PA, benefits design, and clinical information. A Pharm.D with a current active license in Maryland is required. Key...

  • Clinical Geriatric Therapist Specialist

    3 weeks ago

    Elkridge, Maryland, United States Fox Rehabilitation Full time

    Compensation: $75,000 - $100,000 per yearAble to provide innovative geriatric care to older adults in a dynamic and autonomous setting.We're FOX Rehabilitation, a multi-state private practice of professional clinicians who visit patients and deliver evidence-based therapy. We're committed to fostering a diverse, inclusive, and equitable culture where...

  • Clinical Access Representative

    2 weeks ago

    Elkridge, Maryland, United States MEDSTAR HEALTH Full time

    About MedStar HealthMedStar Health is a healthcare organization dedicated to providing world-class, compassionate care to every patient, every time, at every touch point.

  • Critical Care Nurse Specialist

    3 weeks ago

    Elkridge, Maryland, United States LifeBridge Health Full time

    Career OverviewAs a Critical Care Nurse Specialist at LifeBridge Health, you will be part of a team that provides exceptional care to patients with complex medical conditions. Our High Intensity Care Unit (HICU) is a state-of-the-art facility that offers cutting-edge treatments and technologies.About the RoleAs a Critical Care Nurse Specialist, you will work...

  • Substance Use Disorder Clinical Pharmacist Professional

    5 days ago

    Elkridge, Maryland, United States Global Channel Management Full time

    About the jobAs a Substance Use Disorder Clinical Pharmacist, you will oversee clinical services related to SUD medications and consult with Prescribers when necessary.This role requires 100% dedication to the Contract.You must be located at Contractors Local Facility.We are seeking a highly skilled Pharmacist Specialist in Substance Use Disorders to join...

  • IT Security Specialist

    3 weeks ago

    Elkridge, Maryland, United States General Dynamics Information Technology Full time

    About UsAt General Dynamics Information Technology, we harness the power of technology to create immediate value and deliver solutions at the edge of innovation.Salary Range:$106,250 - $143,750 per yearJob DescriptionWe are seeking a highly skilled IT Security Specialist - Enterprise Systems to join our team. In this role, you will be responsible for...