Bilingual Medical Client Service Rep

Bilingual Agriculture Customer Service Rep (On-site at St. Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. Are you customer-focused with an attention to detail? Are you proficient with computers and Windows applications? This is an in person role based at our office.
This position provides administrative clerical support and is a team member in the interactions and interface between customers, the field sales team, and operations support to ensure excellent service and overall customer satisfaction. It also provides clerical assistance in order processing and inventory management.
Key Skills and Abilities Include:ALL High School Diploma or equivalent
Proficiency with computers to an intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided
Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
Bilingual in English and Spanish required
Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
Mobility to move freely across uneven terrain both indoors and outdoors safely
Key Personal Attributes Include:
Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text) for interaction with customers and fellow employees including the ability to maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.
Reads, writes, and speaks the English language fluently
Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software
Responds to customer sales inquiries in a timely, accurate, and appropriate manner
As part of the support team, document and process product use recommendations as required
Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs. Conduct monthly inventory cycle counts and annual full inventory reconciliations.
Assist Sales Team inaccurate customer pricing and quickly resolve any inquires or concerns
Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
Supports Sales and/or Operations Manager as requested
Our Commitment to Diversity & Inclusion:
Diversity of people, cultures, opinions, and ideas makes us all stronger. Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.
Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. General Administration and Other