Principal Architect
3 days ago
We are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team. The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect. This hybrid role requires a deep understanding of data governance and will involve designing and implementing advanced technology solutions.
Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.
Role: Principal Architect
Location: Remote
Experience: 16 - 20 Years
Salary and Other Compensation:
The annual salary for this position is between $150,000 and $180,000 depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Paid holidays plus Paid Time Off
• Medical/Dental/Vision/Life Insurance
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
- Lead the design and implementation of technology solutions using Genesys Cloud and Amazon Connect.
- Oversee the integration of these solutions with existing systems to ensure seamless operations.
- Provide technical guidance and support to the development team throughout the project lifecycle.
- Ensure that all technology solutions comply with industry standards and best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Develop and maintain documentation for all technology solutions and processes.
- Conduct regular reviews and assessments of technology solutions to identify areas for improvement.
- Implement data governance practices to ensure the integrity and security of data.
- Monitor system performance and troubleshoot any issues that arise.
- Stay up-to-date with the latest advancements in technology and incorporate them into solutions.
- Work closely with the project management team to ensure that projects are delivered on time and within budget.
- Provide training and support to end-users to ensure they can effectively use the technology solutions.
- Contribute to the companys overall technology strategy and roadmap.
Qualifications
- Possess extensive experience with Genesys Cloud and Amazon Connect.
- Have a strong understanding of data governance practices.
- Demonstrate excellent problem-solving and analytical skills.
- Exhibit strong communication and collaboration abilities.
- Show proficiency in designing and implementing technology solutions.
- Have a proven track record of successfully leading technology projects.
- Be able to work effectively in a hybrid work model.
- Display a commitment to staying current with industry trends and advancements.
- Possess the ability to document and communicate technical information clearly.
- Have experience in providing technical support and training to end-users.
- Show a strong attention to detail and a commitment to quality.
- Be able to work independently and as part of a team.
- Demonstrate a proactive approach to identifying and addressing potential issues.
Certifications Required
Genesys Cloud Certified Professional Amazon Connect Certification
-
Principal Architect
3 weeks ago
Bridgewater, NJ, United States Cognizant Full timeWe are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team. The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect. This hybrid role requires a deep understanding of data governance and will involve designing and implementing advanced technology solutions. Cognizant’s ‘Customer service...
-
Principal Architect, TMEGS
2 weeks ago
Morristown, NJ, United States Presidio, Inc. Full timeSEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace...
-
Principal Architect
3 weeks ago
Bridgewater, United States Cognizant Full timeWe are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team. The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect. This hybrid role requires a deep understanding of data governance and will involve designing and implementing advanced technology solutions. Cognizant’s ‘Customer service...
-
Principal Architect
3 weeks ago
Bridgewater, United States Cognizant Full timeWe are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team. The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect. This hybrid role requires a deep understanding of data governance and will involve designing and implementing advanced technology solutions. Cognizant’s ‘Customer service...
-
Principal Architect
3 days ago
Bridgewater, United States Cognizant Full timeWe are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team. The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect. This hybrid role requires a deep understanding of data governance and will involve designing and implementing advanced technology solutions. Cognizant’s ‘Customer service...
-
Principal Architect
3 days ago
Bridgewater, United States Cognizant Full timeWe are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team. The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect. This hybrid role requires a deep understanding of data governance and will involve designing and implementing advanced technology solutions. Cognizant’s ‘Customer service...
-
Principal Architect
2 weeks ago
Bridgewater, United States Cognizant Full timeWe are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team. The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect. This hybrid role requires a deep understanding of data governance and will involve designing and implementing advanced technology solutions. Cognizant’s ‘Customer service...
-
Principal Architect
5 days ago
Bridgewater, United States Cognizant Full timeWe are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team. The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect. This hybrid role requires a deep understanding of data governance and will involve designing and implementing advanced technology solutions. Cognizant’s ‘Customer service...
-
Principal OT Security Architect
2 weeks ago
, NJ, United States Haleon Full timePrincipal OT Security Architect Apply locations: Home Worker - USA, USA - New Jersey - Warren Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: 527051 Hello. We’re Haleon. A new world-leading consumer health company. Together, we’re improving everyday health for billions of people. About the role The Principal OT Security Architect ...
-
Mulesoft Principal Architect- Hybrid
1 week ago
Bridgewater, United States Cognizant North America Full timeWe have an exciting proactive job opening for a highly skilled and expert integration specialist with extensive experience in MuleSoft and other integration tools. The ideal candidate will provide innovative solutions that align seamlessly with client needs and objectives! Key responsibilities and achievements for this role include: Acting as the Pre-Sales...
-
AWS/Java Technical Architect
2 weeks ago
, NJ, United States Sovereign Technologies, Inc. Full timePlease find the below job and let me know your interest. AWS/Java Technical Architect Duration: 6 months Location: National United States Perficient currently has a career opportunity for a AWS/Java Technical Architect in one of our client locations based in New Jersey, NJ. Candidates must be local or willing to travel to client site 50%. Job Overview:...
-
ITAM Solutions Architect
2 weeks ago
, NJ, United States SHI International Corp. Full timeJob Summary The IT Asset Management (ITAM) Solutions Architect’s role is to work with SHI’s customers to design ITAM solutions to assist them in understanding and managing their Software and Hardware Environment. The position will be customer-facing to lead, influence, and guide SHI customers in their ITAM journey with the aim to maximize the adoption of...
-
Oracle NetSuite Principal Consultant
2 weeks ago
Edison, NJ, United States Dimcon Full timeDimcon is one among the world’s 300 alliance partners of Oracle NetSuite. At Dimcon, we are dedicated to empowering businesses through innovative technology solutions. As a leader in the tech industry, we pride ourselves on our commitment to excellence, customer satisfaction, and continuous growth. At Dimension Consulting Inc. (DIMCON), we're on a mission...
-
Principal Electrical Engineer
2 weeks ago
Parsippany, NJ, United States ZOLL Resuscitation Full timeResuscitation, ZOLLMED.com ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust...
-
Senior Director of Cybersecurity Architecture
2 weeks ago
Jersey City, NJ, United States JPMorganChase Full timeJOB DESCRIPTION Come on board with an iconic financial institution and take your career to the next level. You have found the perfect place to thrive, develop, and make a real difference. As a Senior Principal Cybersecurity Architect at JPMorgan Chase within the Global Banking Line of Business (LOB), you provide deep cybersecurity expertise and work across...
-
Senior Manager
5 months ago
Jersey City, NJ, United States Deloitte Full timePosition Summary Do you enjoy providing powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100? Would you like to join one of the leading professional services organizations in the United States specializing in effectively managing global trade decisions and...