Sr. Field Performance Technician

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.
Organize, lead, and maintain the warranty and service schedule.
Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
Assist with training and development for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to align and train the local field service team on best practices
Support the on-boarding and training of new members of the field performance team
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
Assist with other tasks including inspections and site audits when assigned EDUCATION AND EXPERIENCE * 1 - 3 years of previous field construction or solar experience required
PV design or PV electrical experience is preferred
High School diploma is required LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)* Must maintain a clean driving record with the ability to pass a driving background check. Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required SKILLS AND COMPETENCIES * Knowledge of the NEC and applicable codes and standards
Proven track record of excellent customer service
Strong computer skills
Electrical/PV Installation Knowledge: Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors PHYSICAL DEMANDS * Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
Ability to walk on rafters, roof tiles, and roof shingles without damage
Ability to work with chemicals using appropriate protections DISCLAIMER
It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.
We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.