Complex Referral Coordinator

3 weeks ago

Tempe, United States One Medical Full time

About Us


One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.



The Opportunity:

Being part of the One Medical centralize team is a dynamic workspace, powered by teams who are passionate about the One Medical Mission, providing world class service experiences for patients, and who are never satisfied with the status quo. Our teams thrive while handling high volume tasks, and are always evaluating their work through the lens of process improvement through continuous learning and experimentation. As an Advanced Tasking team member, you’ll be a part of a specialized team, skilled in complex tasking.

Finally, in an effort to promote continuous learning and discovery, you’ll be expected to motivate your team members to analyze their work closely, ask questions and seek out more efficient processes and opportunities for elevation through process improvement work, using lean tools and methodologies. This role supports patients nationwide.

There are 3 categories of Advanced Tasking:

Complex Tasking
Consult Orders (Specialist Office Visits)Procedure Orders (Ex: MRI/CTs, Radiology, DME, Mammogram, etc.)Prescription Authorization (Ex: High Cost Specialty Medications)Provider Support Room (Ex: Clinically Urgent Tasks for IOPs/VMT Providers)
Sexual Reproductive Health - assisting a patient through the authorization, scheduling and coordination of complex female health procedures. (Ex. Colposcopy)

What you'll likely work on:

Maintaining service level agreements in complex insurance authorizations.
Meeting or exceeding performance requirements for 6 months minimum (200+ Tasks/week).

What you’ll need:

At least 2 years of experience completing referrals and navigating complex insurance portals and highly complex orders
Experience working in a highly productive department with strong metrics accountability/ownership
Positive, collaborative attitude and high team engagement with an action-oriented mindset.
Working in a national market/healthcare organization that understands complexity of regions
Experience with working with different EMRs
Experience with working remotely preferred

Benefits designed to aid your health and wellness:

Taking care of you today

Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Free One Medical memberships for yourself, your friends and family
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
Competitive salary: the base pay for this position is $24.00 per hour based on a full time schedule

Protecting your future for you and your family

401K match
Opportunity to participate in company equity programs
Credit towards emergency childcare
Extra contributions toward maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time hourly role, with flexible shift needs that may include overnights and weekends. For team members located in the Phoenix, AZ area you will work in our office in Tempe, AZ. For those located in other geographic areas there are opportunities to work remote anywhere in the US.

Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

  • Complex Referral Coordinator

    4 weeks ago

    Tempe, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Complex Referral Coordinator

    3 weeks ago

    Tempe, United States One Medical Full time

    Job DescriptionJob DescriptionAbout UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and...

  • Complex Referral Coordinator

    4 weeks ago

    Tempe, United States One Medical Full time

    Job DescriptionJob DescriptionAbout UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and...

  • Complex Referral Coordinator

    3 weeks ago

    Tempe, United States One Medical Full time

    Job DescriptionAbout UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers...

  • Complex Referral Coordinator

    1 month ago

    Tempe, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Complex Referral Coordinator

    4 weeks ago

    Tempe, United States One Medical Full time

    Job DescriptionAbout UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers...

  • Complex Referral Coordinator

    1 month ago

    Tempe, United States One Medical Full time

    Job DescriptionAbout UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers...

  • Complex Referral Coordinator

    1 month ago

    Tempe, United States One Medical Full time

    Job DescriptionJob DescriptionAbout UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and...

  • Complex Referral Coordinator

    1 month ago

    Tempe, AZ, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Senior Referral Coordinator

    2 weeks ago

    Tempe, Arizona, United States One Medical Full time

    About One Medical:One Medical is a primary care provider that is redefining the healthcare landscape by making quality care more accessible, affordable, and enjoyable for all. This is not just another healthcare facility. We are on a mission to revolutionize healthcare, enhancing the experience for everyone involved - from patients and healthcare providers...

  • Senior Referral Specialist

    2 weeks ago

    Tempe, Arizona, United States One Medical Full time

    About One Medical:One Medical is a pioneering primary care provider dedicated to reshaping the healthcare landscape by enhancing the affordability, accessibility, and overall enjoyment of quality care. This is not your typical healthcare facility. Our mission is to revolutionize healthcare, focusing on improving experiences for all stakeholders - including...

  • Referral Management RN Full Time Varied

    5 days ago

    Tempe, Arizona, United States UHS Full time

    About the RoleWe are seeking a skilled Referral Management RN Full Time Varied to join our team at UHS. As a key member of our clinical coordination team, you will play a vital role in ensuring seamless patient care and referrals.Key ResponsibilitiesElectronic Referral Management: Review and assess patient referrals received from various sources,...

  • Referral Management RN PRN

    1 week ago

    Tempe, Arizona, United States Universal Health Services Full time

    About the RoleWe are seeking a highly skilled Referral Management RN PRN to join our team at Universal Health Services. As a key member of our healthcare team, you will play a critical role in managing electronic referrals, coordinating care with facilities, patients, and families, and conducting clinical reviews of medical records.Key...

  • Advanced Referral Specialist

    2 weeks ago

    Tempe, Arizona, United States One Medical Full time

    About One Medical:One Medical is a primary care provider that is redefining the healthcare landscape by making quality medical services more affordable, accessible, and enjoyable for all. We are on a mission to revolutionize healthcare, enhancing the experience for everyone involved—from patients and healthcare providers to employers and health networks....

  • Advanced Referral Specialist

    2 weeks ago

    Tempe, Arizona, United States One Medical Full time

    About UsOne Medical is a primary care solution that is redefining the healthcare landscape by making quality care more affordable, accessible, and enjoyable. This is not your typical healthcare provider. We are on a mission to revolutionize healthcare, enhancing the experience for all stakeholders - from patients and providers to employers and health...

  • Referral Management Specialist

    2 weeks ago

    Tempe, Arizona, United States One Medical Full time

    About One Medical:One Medical is a pioneering primary care provider that is redefining the healthcare landscape by enhancing the affordability, accessibility, and enjoyment of quality care. We are committed to transforming the healthcare experience for all stakeholders, including patients, providers, employers, and health networks. Our integrated in-office...

  • Advanced Referral Specialist

    2 weeks ago

    Tempe, Arizona, United States One Medical Full time

    About One Medical:One Medical is a pioneering primary care provider that is redefining the healthcare landscape by making quality care more accessible, affordable, and enjoyable for all. We are committed to transforming the healthcare experience for patients, providers, employers, and health networks alike. With our integrated in-office and 24/7 virtual care...

  • Referral Management Clinician

    2 days ago

    Tempe, Arizona, United States UHS Full time

    About the RoleWe are seeking a highly skilled and dedicated Referral Management Clinician - Full Time to join our team at Behavioral Health Connections (BHC). As a key member of our assessment and referral department, you will play a critical role in ensuring patients receive timely and effective care tailored to their specific behavioral health needs.Key...

  • Referral Intake Specialist I

    2 weeks ago

    Tempe, United States Donor Network of AZ Full time

    About the Team:We are looking for dedicated individuals, excited to be a part of our culture! Donor Network of Arizona's mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is...

  • Referral Intake Specialist I

    2 weeks ago

    Tempe, United States Donor Network of AZ Full time

    About the Team: We are looking for dedicated individuals, excited to be a part of our culture! Donor Network of Arizona's mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is...