Reliability, Warranty and Materials Specialist

2 weeks ago

Germantown, United States Echostar Full time

EchoStar has an exciting opportunity for a Reliability, Warranty and Materials Specialist in our Hughes Network Systems division supporting our AERO business. This role is essential for overseeing and optimizing logistics performance across multiple Aero programs, ensuring that equipment KPIs, sparing baselines, and inventory are effectively managed. The coordinator will support hardware tracking/management, receiving, RMA and warranty management, and provide critical backup to other program teams. Collaboration with the Technical Operations and Enterprise Support Center teams is key to ensuring smooth operations and alignment with contractual goals. This position offers a great opportunity for career growth in a dynamic environment focused on innovation and operational excellence. This position will be located at our headquarters in Germantown, MD.

Responsibilities:

Oversee and optimize equipment management to include RMA’s and inventory
Support hardware tracking, RMA/warranty and reliability management processes.
Serve as the primary point of contact (POC) for RMA and hardware escalations.
Collaborate closely with the Technical Operations and Enterprise Support Center teams to ensure alignment with contractual obligations.
Participate in projects focused on automating and enhancing workflows across all teams.
Conduct audits and review reports for process accuracy and operational efficiency.
Ensure smooth, on-time equipment delivery, and coordinate with supply chain, service providers, and vendors as needed.
Collaborate with Quality Assurance teams to ensure logistics processes meet quality and reliability standards.
Assist in developing dashboard requirements that would include project lifecycle tracking and data accuracy.
This position may require occasional travel (up to 15%)

Basic Requirements:

Bachelor’s degree in Supply Chain Management, Business, or a related field.
3+ years of experience in logistics coordination and supply chain management.

Preferred Qualifications:

Knowledge of aviation supply chain management
Experience with product quality assurance, reliability analysis, and logistics processes that meet quality requirements
Experience using SAP or other ERP systems for logistics and inventory management.
Proficiency in MS Office, especially Excel and PowerPoint.
Strong communication skills, with the ability to work cross-functionally and manage relationships with customers and suppliers.
Excellent problem-solving abilities and attention to detail.
Experience supporting technical operations teams.
Familiarity with RMA and warranty management processes.
Prior experience working with inventory management and optimization tools.
Experience with workflow automation and process improvement projects.
Ability to handle multiple tasks and meet deadlines under pressure.

Will be eligible for discretionary bonus, with funding based on company performance.

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