Client Service Representative- Cornerstone Animal Hospital
2 months ago
About Cornerstone Animal Hospital
At Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are primarily small animals however, we do provide services for horses, cattle, goats and sheep.
Operating Hours: Monday-Friday 7:30 am-5:30 pm, Saturday 7:30 am-12:00 pm
Pay: $15-15.50/hr
Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Client Service Representative Competencies
Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care applying excellent written and verbal skills.
Active Listening: Following the expressed wishes of teammates and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications Full time
Ability to work Saturday mornings as needed
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
-
Dickson, United States Heartland Veterinary Partners LLC Full timeAbout Cornerstone Animal Hospital At Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are...
-
Dickson, United States Heartland Veterinary Partners LLC Full timeAbout Cornerstone Animal Hospital At Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are...
-
Dickson, United States Heartland Veterinary Partners LLC Full timeAbout Cornerstone Animal Hospital At Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are...
-
Dickson, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Cornerstone Animal HospitalAt Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our...
-
Dickson, United States Heartland Veterinary Partners LLC Full timeAbout Cornerstone Animal Hospital ??????At Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are primarily small...
-
Dickson, United States Heartland Veterinary Partners Full timeAbout Cornerstone Animal Hospital At Cornerstone Animal Hospital we take pride in delivering personalized compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are...
-
Dickson, United States Heartland Veterinary Partners LLC Full timeAbout Cornerstone Animal Hospital At Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are...
-
Veterinary Technician- Cornerstone Animal Hospital
2 months ago
Dickson, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Cornerstone Animal HospitalAt Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our...
-
Dickson, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Cornerstone Animal HospitalAt Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our...
-
dickson, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Cornerstone Animal HospitalAt Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our...
-
Dickson, United States Heartland Veterinary Partners LLC Full timeAbout Cornerstone Animal Hospital At Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are...
-
Dickson, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Cornerstone Animal HospitalAt Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our...
-
Dickson, United States Heartland Veterinary Partners Full timeAbout Cornerstone Animal Hospital At Cornerstone Animal Hospital we take pride in delivering personalized compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are...
-
Veterinary Assistant
3 days ago
Dickson, Tennessee, United States Heartland Veterinary Partners Full timeAbout Heartland Veterinary PartnersWe are a leading provider of veterinary services, dedicated to delivering exceptional care to our patients and their families. Our team of experienced professionals is committed to providing personalized attention and compassionate care in a warm and welcoming environment.Job SummaryWe are seeking a highly skilled and...
-
Dickson, TN, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Cornerstone Animal HospitalAt Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our...
-
Dickson, TN, United States Heartland Veterinary Partners LLC Full timeAbout Cornerstone Animal Hospital At Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are...
-
Veterinary Technician- Cornerstone Animal Hospital
2 months ago
Dickson, TN, United States Heartland Veterinary Partners LLC Full timeAbout Cornerstone Animal Hospital At Cornerstone Animal Hospital, we take pride in delivering personalized, compassionate care to our patients and their guardians in Dickson and surrounding areas. Our hospital opened its doors in 2002. We are a mixed practice that offers small and large animal services and surgeries. Our patients are...
-
Customer Service Representative
6 days ago
Dickson, United States Jimmy Drake - State Farm Agency Full timeJob DescriptionJob Description Jimmy Drake - State Farm Agency, located in Dickson, TN is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and...
-
Customer Service Representative
2 months ago
Dickson, United States Staff My Agency Full timeJimmy Drake - State Farm Agency, located in Dickson, TN is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you...
-
Customer Service Representative
1 month ago
Dickson, United States Jimmy Drake - State Farm Agency Full timeJob DescriptionJob Description Jimmy Drake - State Farm Agency, located in Dickson, TN is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and...
