Senior Business Analyst

19 hours ago

Boston, United States Chevin Fleet Solutions LLC Full time

Job Summary
Chevin Senior Business Analysts are subject matter experts that work with our customers to define software solutions to help customers achieve their business objectives. Our Senior Business Analysts seek the simplest solution that will satisfy requirements, always striving to deliver a solution that will deliver the most rapid return on investment for the customer. They are not afraid to challenge current practices and way of working.

Job Description

Who we are and what we do

For more than 30 years, Chevin have been developing and delivering innovative software solutions for the global fleet management industry. Our products and services are used by internationally recognized companies such as Cox Automotive, Canadian National Railway and Accenture, through to not for profit organizations, global freight businesses, regional and local government. We have built a powerful platform that allows businesses to efficiently manage the complete lifecycle of a fleet, streamlining processes, improving performance and ensuring compliance. Using the latest technology, we deliver a modularized suite to manage everything from vehicles and assets, all the way to people, drivers, and technicians.

What's the culture like

Our focus has always been to entice and empower the best talent globally and support them to do great things. Creativity solving problems, passion for driving customer experience and value, and a pride in our work drives constant innovation. Our trusted teams embrace a positive mindset and demonstrate the high levels of accountability which are key to helping us scale and realize our goal of delivering exceptional employee and customer experience.

We have clear business objectives that filter down to individual goals, so that everyone in the business is clear on what they need to do to contribute effectively. We believe this makes Chevin an empowering place to do your best work.

What we need

Chevin Senior Business Analysts are subject matter experts that work with our customers to define software solutions to help customers achieve their business objectives. Our Senior Business Analysts seek the simplest solution that will satisfy requirements, always striving to deliver a solution that will deliver the most rapid return on investment for the customer. They are not afraid to challenge current practices and way of working.

This person employs best practices, Chevin implementation methodology, and superior communication skills to achieve timely results within scope and budget, while ensuring the highest degree of delivery quality and customer satisfaction.

Our Senior Business Analysts become knowledge leaders in how Fleetwave operates, demonstrate solid business acumen, show a genuine interest in how organizations operate, and - crucially - articulate how operations can be improved. Any experience in the fleet industry and software delivery is a significant benefit to this role, but the ability to understand business problems and be credible in front of end users is more important.

A strong interest in technology is essential and our Senior Business Analysts have great skills in translating customer requirements into clear specifications, that our implementers and developers can work from.

What you will need to do

  • Manage the scope of the analysis by fully understanding an engagement's statement of work, reaching out for clarifications should they be necessary
  • Work through customer requirement lists (where available) to form an initial understanding of the deliverables that will satisfy them
  • Produce an initial pre-workshop solution design in use case format, based on your interpretation of the customers' requirements
  • Work with the customer to identify business owners for each deliverable, to be responsible for the sign off your design and then final acceptance testing
  • Collaborate with the customers' project leadership to plan workshop sessions and required attendees
  • Facilitate workshops to present your proposed solution, confirming your design and filling any gaps by eliciting input from key end users
  • Critically assess the customer processes and consult on best practices and possible improvements to close off gaps against the standard solutions we offer
  • Ensure exception scenarios and agreed system responses are documented where relevant
  • Document acceptance criteria against each deliverable
  • Iterate over your documentation, incorporating feedback from the customer, and obtain final sign off
  • Produce technical specifications for custom integrations
  • Collaborate with project managers and implementers to estimate and plan the backlog
  • Complete basic configuration tasks e.g. screen design, report writing, etc.
  • Act as the internal customer, reviewing items delivered at the end of each sprint and completing functional testing
  • Support the testing of the configured solution for quality and adherence to design
What you need to bring
  • Significant experience (5 years +) working on software implementation projects as a Business Analyst, ideally with the fleet or related industries.
  • Highly proficient in working with end users to understand their current business processes
  • Ability to challenge existing practices and identify improvements
  • Aptitude and drive to quickly develop a strong understanding of Chevin products and how they can be used to drive customer value
  • Strong influencing and persuasion skills
  • Confidence to facilitate workshops
  • Understanding of Project Management skills-set
  • Significant experience modelling business process (using BPMN/UML notation, for example)
  • Basic understanding of API protocols (e.g. REST, SOAP)
  • Excellent communication skills all round, including the ability to write crystal clear functional and technical specifications
  • Strong critical thinking skills
  • Detail oriented but with an efficient working style


As a bonus you might have
  • IT or business-related degree
  • Demonstrable experience documenting requirements in the use case format
  • Previous use of requirements management software packages (e.g. Case Complete, Enterprise Architect, Asana etc.)
  • Technical knowledge of web application architecture (HTML, JavaScript, SQL, CSS)
  • Familiarity with business accounting functions (e.g. accounts payable, accounts receivable etc.)


Worker Type
Regular

Number of Openings Available
1

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