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RTV Returns Inspector

4 months ago

Plainfield, United States TTI Full time
Job Description:

RTV RETURNS INSPECTOR - Techtronic Industries, NA (TTI)

About Us:
TTI is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor product equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drives our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and strong growth.

Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation. Our products include professional power tools and accessories, outdoor power equipment and floor care. Brands represented include Milwaukee®, AEG®, Ryobi®, Hoover®, Dirt Devil®, Oreck ® and Vax®.

Duties and Responsibilities:
  • Inspect and analyze components of the returned product to determine whether credit should be issued.
  • Verify the purchase date if available, determine whether the product was returned within the Customer Satisfaction period (30 Days for Outdoor Power & 90 Days for Power tools).
  • If no purchase date, determine whether the product was returned within the TTI grace period (24 months from product date code).
  • Inspect the product for customer abuse or misuse.
  • Ensure all major parts are included in the return (Major parts list by category will be supplied).
  • Record the status (credit/no credit) of each product inspected.
  • Maintain constant communication with The Home Depot associates working in the facility.
  • Clearly communicate the product status and reason for your decision to The Home Depot associates for all products inspected.
  • Strive to meet the company's goals of continual improvement in the areas of knowledge, skills, processes and quality.
  • Performs other duties as assigned and deemed necessary.
Compensation and Benefits:
  • Salary Non-Exempt Position (Overtime Eligible)
  • Starting Salary - $18.03/hour equating to a Target Annual Salary of $37,502
  • Medical, Vision, and Dental Benefits Available
  • 401K (Company Matches 50% up to 8% of Salary)
  • Eligible for up to 10 paid Holiday (Based on hire date)
  • Accrue up to 104 hours of PTO - 1st Year - Based on hire date


Education and Experience Requirements:

A. EQUIVALENT EDUCATION LEVEL REQUIRED

2 year degree or HS diploma with equivalent experience.

B. EXPERIENCE REQUIRED

Up to 1 to 2 years experience.

C. KNOWLEDGE REQUIRED

Must have working knowledge with power tools and/or outdoor power equipment including their designs and uses. Must be knowledgeable of inspection and analysis techniques

D. QUALIFICATIONS REQUIRED Analytical; detail oriented; strong communication skills; demonstrate strong work ethic and PC literate. Capable of lifting and transporting heavy tools and equipment (up to 50 lbs.) and requesting assistance as needed. Capable of reaching and/or lifting overhead. Valid driver's license required. Relocation may be required for future promotional opportunities.